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Ask HN: “Contact Us” Pricing

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21–30 of 173 posts

Re: Ask HN: “Contact Us” Pricing

#21
Details like what you actually need are less important, but you would definitely need to enter how much your company is worth as an input, if such website existed.

If you have enough options though, you can be upfront about it - hey I have a number of services to check, either you give me ballpark given this copypasta or I'm checking the other ones.

Re: Ask HN: “Contact Us” Pricing

#23

As you already know, this is typical for "enterprise" software due to the idea that potential customers will immediately click away if the price seems too high, so you need to let your customer know what value is in your software before they immediately walk away. One take-away from this is the old "if you have to ask, you can't afford it", and another is that they're automatically filtering out lower-value or price-…

Yeah maybe I'm a bit more cynical than you but the idea of contact us pricing for me has always been "dependa how much money you have and how much we can squeeze" also the idea of guaging how "critical" the service is for you.

It seems so sleezy in the way that sales generally gets a bad reputation.

There shouldn't be any problem with having the pricing on the site if it's all above board. That way you're actually reducing the wasted hours of sales people who have to determine if you're even a potential customer.

Re: Ask HN: “Contact Us” Pricing

#25
post #20

As you already know, this is typical for "enterprise" software due to the idea that potential customers will immediately click away if the price seems too high, so you need to let your customer know what value is in your software before they immediately walk away. One take-away from this is the old "if you have to ask, you can't afford it", and another is that they're automatically filtering out lower-value or price-…

So that’s what I used to think (Price hiding to avoid sticker shock) But now I am convinced it’s a little bit the price point but more when there is variability in the pricing, and the pricing is done by a sales team that has flexibility on what they charge you (these companies always will ask for a budget and tailor the quote to what they can squeeze) I take it as a sign that when they do give you a quote, it’s up f…

There is variability but in my experience it’s good variability, not bad. Every time I’ve gotten “contact us” pricing I have been presented with a slide deck “this is what we usually charge for companies with your needs”, and the sales call was to allow me a chance to negotiate the price down (or eg lock in a multi year contract for cheaper.

But this is nonsensical optimisation imo. At these price points, the ability to negotiate should be evident to anyone who has bought such products before.

Re: Ask HN: “Contact Us” Pricing

#26
To be fair to the annoying "call us" pricing practice, on your end you need to have a ballpark idea of what you want, whether its number of seats, data size, or whatever the product is sized in. Having that makes the calls go faster and can help you and the salesguy save time if there isn't even a chance of a match.

Re: Ask HN: “Contact Us” Pricing

#27
post #23

As you already know, this is typical for "enterprise" software due to the idea that potential customers will immediately click away if the price seems too high, so you need to let your customer know what value is in your software before they immediately walk away. One take-away from this is the old "if you have to ask, you can't afford it", and another is that they're automatically filtering out lower-value or price-…

Yeah maybe I'm a bit more cynical than you but the idea of contact us pricing for me has always been "dependa how much money you have and how much we can squeeze" also the idea of guaging how "critical" the service is for you. It seems so sleezy in the way that sales generally gets a bad reputation. There shouldn't be any problem with having the pricing on the site if it's all above board. That way you're actually re…

Vendor list pricing is absurd. Real story but using made up numbers below:

I spoke with a vendor last week who came in at 500k. I told them my budget was 250k, price came back at 255k.

Re: Ask HN: “Contact Us” Pricing

#28
You likely won't get pricing information out of a company like this. It's safe to assume "Contact Us" is being used as shorthand for a price between expensive and absurdly expensive. Usually companies that do this offer some sort per-company rate based on what you need along with a bunch of additional services.

Hate to say it but you're basically only going to find out by going through the sales funnel. Some of them may even turn you down for simply saying "we're evaluating X and would like to know the price".

Re: Ask HN: “Contact Us” Pricing

#29

As you already know, this is typical for "enterprise" software due to the idea that potential customers will immediately click away if the price seems too high, so you need to let your customer know what value is in your software before they immediately walk away. One take-away from this is the old "if you have to ask, you can't afford it", and another is that they're automatically filtering out lower-value or price-…

That's a much more generous take than I had. I always assumed "contact us" pricing meant "tell us who you work for so we can google their funding level before suggesting a price to you".

I am sure that's the correct assumption for some companies. I don't think it's right regardless how big the customer. But there are always exceptions, the size of your customer's business may affect your effort for onboarding and continues support, and therefore you may charge them different.

Re: Ask HN: “Contact Us” Pricing

#30
post #23

As you already know, this is typical for "enterprise" software due to the idea that potential customers will immediately click away if the price seems too high, so you need to let your customer know what value is in your software before they immediately walk away. One take-away from this is the old "if you have to ask, you can't afford it", and another is that they're automatically filtering out lower-value or price-…

Yeah maybe I'm a bit more cynical than you but the idea of contact us pricing for me has always been "dependa how much money you have and how much we can squeeze" also the idea of guaging how "critical" the service is for you. It seems so sleezy in the way that sales generally gets a bad reputation. There shouldn't be any problem with having the pricing on the site if it's all above board. That way you're actually re…

Those sales people do ‘squeeze’ out a lot of $$$, and it’s also how they often get competitive and product intelligence. What other products is the person using, what expectations/requirements do they have that we might or might not be meeting, etc.
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