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Ask HN: “Contact Us” Pricing

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11–20 of 173 posts

Re: Ask HN: “Contact Us” Pricing

#11
Most of the times you can get rough pricing from them before taking a call if you describe your needs / number of seats, or at most a 20min call. Just make it clear you have many vendors to assess in a first pass and the more calls the less likely you are to subscribe in your opening contact.

I'd also recommend only engaging with the top 3 better products before you go through such a big list.

Re: Ask HN: “Contact Us” Pricing

#12
The premise of your assignment is that the specifics of a customer situation don't affect price. For enterprise SaaS this is not the case. There is no "price list" there is structured negotiation that has many parameters, including:

Total likely value of the business relationship if solution widely adopted inside prospect

What options does winning this deal create? In particular what will the vendor learn and will this relationship open the door to new niches, segments, markets?

What is the value of a reference / testimonial from this particular prospect?

Two related blog posts for startups who need to manage an enterprise sales process:

https://www.skmurphy.com/blog/2008/11/12/negotiate-the-level...

https://www.skmurphy.com/blog/2013/02/16/price-based-on-your...

Re: Ask HN: “Contact Us” Pricing

#13
There isn't a hidden price that is only shown in the sales funnel. But rather the price changes depending on the customer.

'Contact us' = 'give us enough information to accurately price the product for you.'

Best way to shortcut the process would be to work with a channel/var that has a majority of the items in their portfolio.

Re: Ask HN: “Contact Us” Pricing

#14

Unlikely you'll find any good source. "contact us" pricing revolves around understanding the customer's use case deeply enough so that you can demonstrate maximum product value to them and then extract the most possible money. I despise it.

Sometimes I ask sales people of these companies, "why is it that SpaceX can give me a price for launching something into space, with detailed manuals about how to prepare all my interfaces, but you have to take 2 weeks to think about how much to charge me?"

Yes I know the comparison isn't quite right, but sometimes you just have to put some pressure on bro salespeople coming in, making shit up, and trying to test how willing you are to pay for something they haven't even built yet, and pricing it to maximally extract value later. Otherwise they'll start to think it's reasonable.

Re: Ask HN: “Contact Us” Pricing

#15
I tried looking for something like this but ended up doing over a month of sales calls and meetings.

One problem is probably that a lot of companies pull enterprise pricing out of their ass (or there's too many confounding factors that make it look like that), and the other big problem was already mentioned, they're trying to maximize your spending.

Re: Ask HN: “Contact Us” Pricing

#16
It really depends heavily on the products and industries or verticals they serve. Also, it may depend on their exact GTM strategy, companies that sell primarily through a VAR type of channel are usually more hesitant to disclose pricing, as some of their partners may wrap other services or functions around the offering.

Pricing can also vary based on how turn-key the product it. An enterprise CRM, for example, can be really hard to get pricing for as you are likely going to spend more on the implementation at first than on the actual licenses. In those cases the solution is also somewhat like buying insurance, where the expectation is that you have some customized add-ons and things that are specific to your environment.

Re: Ask HN: “Contact Us” Pricing

#18

Unlikely you'll find any good source. "contact us" pricing revolves around understanding the customer's use case deeply enough so that you can demonstrate maximum product value to them and then extract the most possible money. I despise it.

I've worked for such a company. If asked for a "price list", they will ask an intern to create a customer-specific price list, based on nr. of users/nr. of transactions/nr. of whatever, that will certainly lead to the target price (based on optimistic estimation of product value).

Re: Ask HN: “Contact Us” Pricing

#19

As you already know, this is typical for "enterprise" software due to the idea that potential customers will immediately click away if the price seems too high, so you need to let your customer know what value is in your software before they immediately walk away. One take-away from this is the old "if you have to ask, you can't afford it", and another is that they're automatically filtering out lower-value or price-…

That's a much more generous take than I had. I always assumed "contact us" pricing meant "tell us who you work for so we can google their funding level before suggesting a price to you".

Re: Ask HN: “Contact Us” Pricing

#20

As you already know, this is typical for "enterprise" software due to the idea that potential customers will immediately click away if the price seems too high, so you need to let your customer know what value is in your software before they immediately walk away. One take-away from this is the old "if you have to ask, you can't afford it", and another is that they're automatically filtering out lower-value or price-…

So that’s what I used to think (Price hiding to avoid sticker shock) But now I am convinced it’s a little bit the price point but more when there is variability in the pricing, and the pricing is done by a sales team that has flexibility on what they charge you (these companies always will ask for a budget and tailor the quote to what they can squeeze)

I take it as a sign that when they do give you a quote, it’s up for negotiation and you should never agree to the first number presented.

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