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Ask HN: “Contact Us” Pricing

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Ask HN: “Contact Us” Pricing

#1
Hi everyone, I've been tasked with finding ballpark pricing for a dozen-item list of enterprise SaaS software. The websites for most of these packages list the price as "Contact Us," and I'd like to avoid spending the next month in sales calls.

Is there a website or service that lists cost ranges for enterprise SaaS products?

Thanks in advance for your help!

Re: Ask HN: “Contact Us” Pricing

#2
I'd imagine surveys here could be useful (to you and to other searchers). But I'm not sure how accurate they'd be. If they list the price that way, it's likely to be highly variable for each client, possibly even with different contract/support terms by client.

But I feel your pain. Trying to compare preschool tuitions is a nightmare because they only want to tell you if you go for a visit.

Re: Ask HN: “Contact Us” Pricing

#4
Some sites like Capterra or TrustRadius will occasionally have pricing data about various products.

If you go through a third party vendor or MSP, they may also be able to give you more realistic pricing data based on existing customers.

But honestly, picking up a phone and calling is good practice anyway. If you can't get an honest ballpark estimate within 5 minutes that's not a company you want to work with anyway.

Re: Ask HN: “Contact Us” Pricing

#5
Don't B2B companies do something like RFPs where they do a request for pricing and give a boilerplate / generic usecase of number of users, number of requests etc and expect the companies to bid back on results?

Maybe something like that could help you / maybe there is a business opportunity there to do aggregated sales calls so these companies can be compared side-by-side (though they probably would give inflated rates like hospitals do because they know insurance will knock the prices down).

Re: Ask HN: “Contact Us” Pricing

#6

Unlikely you'll find any good source. "contact us" pricing revolves around understanding the customer's use case deeply enough so that you can demonstrate maximum product value to them and then extract the most possible money. I despise it.

I'd love to have a way to scare salespeople straight by showing them how many sales they are losing because of this bad practice.

Re: Ask HN: “Contact Us” Pricing

#7
This will normally depend on many factors. This is usually going to be the quantity of units and the level and availability of support, but could include other factors depending on the domain. Your initial "subscription" is generally going to be more than your renewal, sometimes way more.

If it is a COTS offering that is likely to be used in the US Govt, I recommend trying to find your product on GSA Advantage [0], but it is helpful to have the manufacturer's part number handy, which often takes a consultation with a sales entity. Good luck!

[0] https://www.gsaadvantage.gov/

Re: Ask HN: “Contact Us” Pricing

#9

Unlikely you'll find any good source. "contact us" pricing revolves around understanding the customer's use case deeply enough so that you can demonstrate maximum product value to them and then extract the most possible money. I despise it.

I'll defend it because I'm doing it: We have a very very young company, and we are building our product with our customers. We are in fact charging very little right now with the understanding that our product is immature, and later we plan to increase pricing to get to a profitable level. There is absolutely no way to come up with any sort of standard pricing for us, since each customer means a lot of feature and customer support.

Re: Ask HN: “Contact Us” Pricing

#10
As you already know, this is typical for "enterprise" software due to the idea that potential customers will immediately click away if the price seems too high, so you need to let your customer know what value is in your software before they immediately walk away.

One take-away from this is the old "if you have to ask, you can't afford it", and another is that they're automatically filtering out lower-value or price-sensitive customers.

However, an obvious counterpoint is that Atlassian built a multi-billion-dollar business around up-front pricing, and even seem to still offer that up-front pricing today.

As a general rule, any software which requires "contact us" is going to be somewhere between $50k and $750k, generally annually, (usually for a fully-loaded site license on the high end), but there are definitely exceptions above and below. Certainly there are companies in some industries (WorkDay, Oracle, SalesForce, etc) that are known for being extremely expensive, and there are certainly many companies that would like to get into an upper tier but just aren't quite there yet, and smaller startups (esp non-VC funded) are often on the low end.

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