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Ask HN: How can I approach our CTO who seems checked out?

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Ask HN: How can I approach our CTO who seems checked out?

#1
I joined a mid-size startup about two years ago as a very hands-on VP of engineering. My responsibilities including managing about 25 engineers, half of whom are out of the country and half of whom are here in the US. I also do a lot of infrastructure/devops type work, I write technical specs, manage our Linear board, handle releases. This is all in addition to writing code and submitting PRs...basically in the trenches with the rest of the dev team when I'm not doing higher level work.

Through the original interview process, it was clear that more hands-on management was needed and that I'd be taking over a lot of the day-to-day management to free up the CTO who was desperately under water. Since then, the CTO has seemed pretty checked out. Very frequently, he will message me to tell me he can't make it to the standup (which he stopped joining altogether for a while, which I was fine with). There's never really a reason given. To me, it feels like he believes he's in semi-retirement.

Part of me is trying to empathize and imagine what it must be like to be in his shoes where someone comes in and very effectively takes over a lot of his work. And the truth is there is a ton that he can do to help the team. I'm not suggesting it's all on me — it very clearly isn't — but perhaps he doesn't have clear idea on how he can continue to help and I haven't gone to him and told him explicitly. I'd hope I wouldn't have to do that, but it might be an awkward spot for him to be in. I don't know.

In any event, this puts me in a weird position where what I feel like communicating to him is something along the lines of:

- you seem checked out, you're often absent and we don't know why - we can't rely on you for any concrete work because you aren't accountable to anyone - the rest of us are working 10x as hard as you are - part of your job should be to teach people, but you don't

and to implore him to recommit himself to the company or acknowledge he really is checked out and that it might be best to just leave.

But, I know that's not a constructive way approach the conversation; I probably wouldn't respond positively if I was approached that way.

So, how can I bring this up? What's an effective way to air my grievances and work towards resolving this situation?

When I approached the CEO, he basically acknowledged it's a problem and put it on me to bring it up with the CTO however I see fit.

Any recommendations on how I should approach this?

Thanks in advance.

Re: Ask HN: How can I approach our CTO who seems checked out?

#2
Do you have a regular dialogue with your CTO? If so, I'm sure that:

>but perhaps he doesn't have clear idea on how he can continue to help and I haven't gone to him and told him explicitly

Might go away almost overnight. If he knows what's going on on a day-to-day (or regular) basis, he might be able to insert himself and his knowledge when tactically relevant or useful.

Re: Ask HN: How can I approach our CTO who seems checked out?

#4
"When I approached the CEO, he basically acknowledged it's a problem and put it on me to bring it up with the CTO however I see fit."

I think the CEO needs to pay more attention to this. A bit of a red flag that the CEO dismissed this casually unless they think you are being unreasonable. If my team member brought to my attention that the CTO is not doing good, I would take that very seriously.

Having said that, you could try to understand what's going on with the CTO and that depends a lot on your own relationship with them. I would tread carefully though.

Re: Ask HN: How can I approach our CTO who seems checked out?

#5
post #4

"When I approached the CEO, he basically acknowledged it's a problem and put it on me to bring it up with the CTO however I see fit." I think the CEO needs to pay more attention to this. A bit of a red flag that the CEO dismissed this casually unless they think you are being unreasonable. If my team member brought to my attention that the CTO is not doing good, I would take that very seriously. Having said that, you…

I didn't flesh this out enough in the original post, but the CEO isn't actually dismissing it casually. He actually said this is really serious and said he thinks we should address transparently sooner than later. It's more that he's leaving it to me to figure out the right way to approach it. On the one hand, I appreciate him giving me some time/space to figure out how I'd like to approach it. On the other hand, I feel he's kind of shirking his responsibility and pitching it of to me.

Re: Ask HN: How can I approach our CTO who seems checked out?

#6
post #2

Do you have a regular dialogue with your CTO? If so, I'm sure that: > but perhaps he doesn't have clear idea on how he can continue to help and I haven't gone to him and told him explicitly Might go away almost overnight. If he knows what's going on on a day-to-day (or regular) basis, he might be able to insert himself and his knowledge when tactically relevant or useful.

Right. No, we don't. He messages me when he needs help with things since I'm holding a lot more in the hands-on stuff. One of the problems is that he tends to work in a silo whereas I prefer to act as just another engineer when I'm working on those types of tasks, which means providing updates to the team, tracking my progress openly, giving info in standups, etc.

I have a good relationship with the CTO, but it still feels a bit awkward for me to be telling him or even suggesting to him what to do, but maybe that's my own issue. Perhaps he'd love to hear from me things like "We could really use your help on X" or "It would be great if you did Y." Maybe he really doesn't know how/where he can be helpful.

I think you're right that more regular communication would help. He just hasn't been great about this. He provided no onboarding to me, didn't teach me anything and I basically had to pick up everything by myself. I'm a bit worried I'm up against a behavior that has become very entrenched or that he really just doesn't have the motivation he once did.

Re: Ask HN: How can I approach our CTO who seems checked out?

#7
post #3

I am completely unqualified to answer this question, but it seems to me the CEO should be handling this. You, as a VP of Engineering handling this could put the CTO on major defense, as it'll make you look like you're vying for their job.

Right, I've thought this too. I mentioned in another reply that, on the one hand, I appreciate the CEO giving me some time/space to figure out how to approach this delicately. On the other hand, I feel he should be providing more support to me in this scenario. How exactly though is kind of a good question.

Re: Ask HN: How can I approach our CTO who seems checked out?

#8
> you seem checked out, you're often absent and we don't know why - we can't rely on you for any concrete work because you aren't accountable to anyone - the rest of us are working 10x as hard as you are - part of your job should be to teach people, but you don't

I am sure that there is a more positive way to approach this.

Maybe something along the lines of: "I think that there is some uncertainty regarding roles and responsibilities. Some details never have been discussed, so there is a bit of confusion. Can we clarify this?"

If he is only available 1/10 should not really matter. What really matters is that everyone gets the input that they need.

Re: Ask HN: How can I approach our CTO who seems checked out?

#10

Fella's gotta go. You deserve to be CTO.

That's the thing. It seems self-serving (and I guess it is), but I am handling an increasingly huge area of responsibility and working around the clock, while he seems only half-committed at best. At some point, this does just point to me being the CTO tbh.
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