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An account was suspended

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Re: An account was suspended

#121

Post by MikePlacid »

AlfeG wrote: post #72
alfiedotwtf wrote: post #15

Earlier quoted context omitted.

Yep. My account got suspended a few years ago. But to be honest, it was a blessing in disguise. Twitter for me was a huge time sink, even though I followed really interesting people talking about things I was really interesting. But once I got a forced detox, I realised I just gained back hours a week to do other things. Get off Twitter. Even better, turn off that TV.

I got my Amazon account deleted. I have old credit card linked to AWS with billing address in one city of Ukraine. Few weeks later after city been occupied I got message from Amazon that my account is locked due to sanctions. They give me ability to comply by removing offending credit card. But I can't do this because account is locked. I've got zero human response only broken scripts from support that I need to logi…

I’ve stopped using Amazon after AWS started political censorship. Actually, saves you a lot of money: much less impulse buying. It appears a lot of my impulse buying was caused by my trust in Amazon return policy :)

Re: An account was suspended

#122

Post by themitigating »

Semaphor wrote: post #25

He goes into detail: > It’s the “after careful review” line that has me riled up tbh. I can understand why an automated system suspended it. Don’t lie to me! -- https://twitter.com/benthompson/status/1583063313948499969 And yeah, I have to agree. I absolutely hate it when providers (shipping companies are great at this) tell me obvious lies. Hey, I can handle issues and problems. What I can’t handle are lies.

I'm confused about what he means. "After careful review" means that a human double checked it right?

Re: An account was suspended

#123

Post by chimprich »

rurban wrote: post #106
jagtesh wrote: post #101

Facebook (the social app) and Google (Ads, Play Store, etc) are no different. I’ve read countless accounts from many individuals and small/independent app developers about their accounts being suspended or terminated with little to no means of redressal. I will go on to say that this remains a generally unsolved problem for companies working at scale that are under scrutiny and dealing with financial or social fraud.…

> Amazon is another prime example of a company that does customer service well - though that might have some consequences on their work culture (mistakes are not easily forgiven - since the cost is so high). Certainly not. In fact they have one of the most incompetent customer services. When I changed my bank account, they didn't change my bank account, but rather created a new user with the new bank data. Then when…

I'm sure there are counter-examples, but Amazon generally do have quite good customer service. When I've had a problem with a delivery I've been amazed to be able to contact a human quite quickly and have them investigate. Just being able to talk to a human is startling compared to certain other tech behemoths.

Re: An account was suspended

#124

Post by BenjiWiebe »

themitigating wrote: post #122
Semaphor wrote: post #25

He goes into detail: > It’s the “after careful review” line that has me riled up tbh. I can understand why an automated system suspended it. Don’t lie to me! -- https://twitter.com/benthompson/status/1583063313948499969 And yeah, I have to agree. I absolutely hate it when providers (shipping companies are great at this) tell me obvious lies. Hey, I can handle issues and problems. What I can’t handle are lies.

I'm confused about what he means. "After careful review" means that a human double checked it right?

It should mean that, but apparently doesn't mean that. Hence getting riled up.

Re: An account was suspended

#125

Post by themitigating »

prepend wrote: post #36
OJFord wrote: post #4

'permanently suspended' is weird in itself isn't it? Just avoiding the word 'banned' or similar.. but butchering other words into meaning the same thing?

I think this is part of the super annoying to me trend of double speaking to avoid using overtly negative words. “Banned” is a negative word so we don’t want to use that. But we still want to ban you, thus “permanently suspended.” It’s not a new trend as “made redundant” (ie, fired) and “focusing on value” (ie, cancelled your project) are all over press releases and public communication. I think it makes me feel wors…

Isn't suspended a negative word too? Maybe banned is too vague in that it could mean you had access now you don't OR you were never allowed access in the first place.

What I'm saying is "permanently suspended" isn't sugar coating what happened

Re: An account was suspended

#126

Post by nordsieck »

lapcat wrote: post #84
hn_throwaway_99 wrote: post #67

I'm a big fan of Ben Thompson, and I'm not necessarily on Twitter's side here, but this to me seems more like a case of Ben whining about "Spam is when someone else sends it". From his own words, this "Stratechery Interviews" account was a new account that only sent out tweets of links from multiple locations around the world. In other words, the only thing really distinguishing it from spam on a technical level is t…

It's important to note that the suspended account didn't send any replies, or even retweet or like any other accounts. Presumably it didn't send any unsolicited DMs either. The account was not harming or annoying anyone. Does it even qualify as "spam"?

It pains me to think that we gave up on RSS for this.

Re: An account was suspended

#127

Post by WaitWaitWha »

Question - if a business permanently suspends a user, will the user ever be able to come back to the account? (of course, theoretically no).

Then, why not just delete the account, why only suspend? What benefit is it to the suspended user, more importantly to the business?

Re: An account was suspended

#128

Post by commandlinefan »

psychphysic wrote: post #79
breck wrote: post #31

Earlier quoted context omitted.

I find Twitter amazing. (though I'm currently suspended again - https://twitter.com/breckyunits ). The trick is not to have a smart phone. When I'm coding I can pop in and out of Twitter. But then when I close the lid I'm unplugged.

But why do you keep getting suspended?

Stratechery interviews?

Re: An account was suspended

#129

Post by rossdavidh »

So, this all falls under the category heading of "this private company's product or service is now too important to have it denied for arbitrary or unclear reasons". This is, in fact, not a new problem; we even have a word for this kind of good or service: "utility".

There was a time when phone service, electricity, etc. was just an ordinary private company that you contracted with, who could do whatever private companies can do. Eventually, we placed these kinds of companies in a special category, distinct from ordinary private companies, where they were subject to special rules (in those cases where they were not taken over by the government outright).

Eventually, we will turn social media companies which are as large as Twitter under the "utility" category, and access to them will be subject to a process with all the bureaucratic checks and balances. It won't be perfect, but it will be less bad, on balance.

Also, like almost all utilities, its profit margin will be tightly regulated, and often it will run at a (taxpayer-subsidised) loss.

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