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AI will replace middle management before robots replace hourly workers

chatterhead.bearblog.dev

61–70 of 379 posts

Re: AI will replace middle management before robots replace hourly workers

#61
Not going to happen.

In 5 years, the current AI hype will be the same as the state of 3D Printing, IoT, AR/VR.

There is a fundamental disconnect between tech bros’ dreams and reality. These dreams have an outsized expectation of the tech-literacy of the average person. They also make the mistake of completely assuming that human decisions are driven by logic, not emotion.

Re: AI will replace middle management before robots replace hourly workers

#62
post #42

Earlier quoted context omitted.

It reads like you are describing reporting. How many frowny faces were sent out at Store 123 last month for attendance? But the reason you need lower/middle mgmt is that the real question is "so what do we do to stop having these frowny faces?"

What the system does is the rostering system preferences the workers with the highest scores when assigning shifts. And I suppose makes this number viewable to the workers so they can see why they have to optimise.

You do not need AI to treat the workers that have historically performed well (as measured on some quantitative scale) better than others. Most businesses just don’t do it, as finding an objective scale is hard and people have good reasons for underperforming for periods of time (sick leave, parental leave).

The supply of even untrained workers is finite, so you have to treat them as people.

Re: AI will replace middle management before robots replace hourly workers

#63
This is silly.

AI is truly amazing, but don't be fooled by the incredibly graphical artworks it is delivering. All that stuff is weird, dreamlike images that make no sense. When you look at a really great AI image, it is the one cherry picked after discarding 1,000 nonsensical garbage images.

And chess has nothing to do with AI unless it's an AI learning how to play chess.

All in all there's nothing even close to human behavior anywhere in the AI landscape, just things that kinda almost look like human behavior if you squint enough.

Re: AI will replace middle management before robots replace hourly workers

#65

What does chess have in common with retail middle management? As someone who has managed a retail store and played chess, I can confidently answer: nothing. Remember when Watson beat Ken Jennings at Jeopardy? And then IBM saturated the airwaves with ads about how Watson was going to revolutionize industries like energy and health care? Notice how we don’t see those ads anymore? It’s because winning Jeopardy has nothi…

> How, specifically, will AI be better at that than humans? AI cannot even reliably autocorrect this comment as I’m typing it. How is it going to convince Jack to switch his shift and come in to cover open on Sunday because Jill’s sister was in a car accident and Jill is watching her niece? How’s AI going to do that better than a fellow human?

This is a solved problem by using surge pricing. It's a widespread practice with contractors today.

I don't know how much automated vs human reasoning figures into how say Instacart or Uber adjust their rates currently. But I think it's reasonable to predict that kind of process becoming self-governing over time. There, AI would exceed managerial performance over time and at scale. It'll still be subject to oversight and guardrails obviously.

Re: AI will replace middle management before robots replace hourly workers

#66

This reminds me of an argument I got into at a bar with someone who claimed robots would inevitably replace bartenders. I took the view that bartenders would be the last occupation to be replaced by robots because if the goal was to minimize the cost to consume alcohol people wouldn't be coming to bars in the first place. There's a misconception that jobs with higher pay and more prestige will be the last to be repla…

>> I think upper management will be replaced by robots before middle management.

You are already correct.

In a sense, the highest level of management is the shareholder/owner. Capital allocation is one of the most highly automated tasks currently. We see this with SAA (Strategic Asset Allocation) programmes being run across all major capital managers and owners.

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