a) Interpreting: either top->down by explaining and enforcing corporate policy on hourly workers or bottom->up by ensuring workers enter data to be reported on correctly
b) "Encouraging": an employee calls in sick, again. Neither firing them or giving them the day off every time are desirable. The managers role is to "encourage" the performance and attendance (in one way or another)
Neither of these are low hanging fruit for automation or even middle hanging fruit for automation.
edit: I would also add that the comment "Union formation across the retail landscape will force corporations to reduce management head count" is backwards. From a management perspective, if labor gets rowdy you need more overseers to keep them in line. More union activity = more management headcount