Don’t use Stripe. I am trying to save you from my mistake

Reddit rants are by their nature difficult to believe. Also, the identical rant was posted previously under a different username so it's difficult to take seriously.

Though it wouldn't be surprising that small accounts are simply not worth offering phone support service in a low margin industry.

I think the number is around $100 to $150/hour in terms of fully loaded costs for even the most junior dev. So a half hour on the phone would cost $50 to $75.

The cost to get someone on the line with actual authority to reverse anti-fraud systems would likely be an order of magnitude more expensive.

Though it would be surprising if their email ticketing system didn't have a way to track cases. I wonder how true that really is.

The relevant reply: https://www.reddit.com/r/smallbusiness/comments/wa1zob/comme...

>We sold a cheap van in the company name. I was 100% straightforward about this with Stripe. I would happily reverse the charge and reprocess it through our primary processor. The customer would also be willing. We have all the paperwork to prove the sale and a signed credit authorization. Stripe has asked us for 0 documents pertaining to the sale.

>On top of being out this money, we have to remit sales tax to the state for this sale. It's not a truckload of money but it's enough to make a small business owner throw his head in his hands

If we are taking him at face value that he sold a van, should we also take him at face value that he would be happy to reverse the transaction to his customer and that Stripe is holding his funds hostage and is impossible to get a resolution from?

>Why would this story be reposted without mention of the first post at all ?

Most social media advertising is made to look organic. For instance, Reddit's entire frontpage is typically astroturfed BS from marketing agencies with an angle.