Don’t use Stripe. I am trying to save you from my mistake

I certainly hope that you'd get thrown out. It's easier for everyone if you go through the appropriate channels.

People like to shit on Stripe due to bad customer support, but to be honest you could say the same about any other company.

There's always a better way to handle customer support, and the best way is to decentralize it.

When most of your customer support is locked in a geo-area, it's tough to get great customer support.

It's actually pretty simple to change this, you just need to be willing to change.

However as someone who is on Stripe's discord channel (for dev purposes), the # 1 issue is that people DO NOT know how to ask for help.

The amount of times folk comes into discord to ask about how to reset their password or block a credit card...in a channel called #dev-help... are you serious?

There's a whole customer support site with a LIVE-CHAT and yet you somehow make it to dev-help on Discord? You can't make this shit up.

Something gets picked up that shouldn’t be picked up by the automated detection systems.

For the average user this is uncommon so even if the offending communication is dealt with in a clumsy and slow fashion it doesn’t happen often enough to visibly impact the bottom line of the company.

Eventually over time users hear stories of this and as time goes by the more stories are heard until it reaches a point where the average user regards it as a fixed property of the system.