My wife and I are going to be doing the whole digital nomad thing across the US, Canada and Mexico starting in less than 2 weeks, getting one way flights and staying in hotels.
Currently, we have been flying out of a major Delta hub and we took for granted what an airline app should be.
Now as we are planning flights between Delta, American and United, I can confidently say that American has by far the worse consumer app of any of the major airlines or hotels.
I wouldn’t be surprised that their internal apps and websites are a similar shit show.