61–70 of 115 posts
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easyjet wants a word
one word: ryanair.
Classic. Someone gets a lower-level customer service rep on twitter to make a statement based on incorrect and incomplete information about Airtags in compliance with regulation. Media blows it up into this insane thing, that Lufthansa is evil, and doesn't want you to track your bags, so they can lose it with no repercussions. Lufthansa clarifies things (once again, in line with law) - and then the media uses works l…
Then maybe it's time that lower-level customer service reps stop running official company twitter accounts. Maybe you and I see it differently, but most of the world sees a company's twitter account as the official source of information and fast-paced updates. It has as much significance as a press release from the CEO or an announcement on the company website. So if the lower-level customer service rep fucks up, out…
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Lufthansa deserves it. Worst airline I've ever flown (and that's saying something being from Canada).
Is AirCanada bad? I have a big flight on there in a few months (honeymoon) and it's gotten rescheduled numerous times but otherwise service has seemed fine.
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Yeah, you're right - managing PR and a social media presence is a direct correlation to operating airplanes with a relatively stellar safety record: > (Lufthansa has)"one fatal air crash, one non-fatal crash, and two hull losses noted since 1989" (1) (1) JACDEC, https://www.jacdec.de/Order/2021_JACDEC_AIRLINE_RISK_RANKING...
How is Germanwings Flight 9525 (Lufthansa Group) counted under this system?
Point taken, though - you could say that the PiC of that flight might not have been had they better process/procedures.
Classic. Someone gets a lower-level customer service rep on twitter to make a statement based on incorrect and incomplete information about Airtags in compliance with regulation. Media blows it up into this insane thing, that Lufthansa is evil, and doesn't want you to track your bags, so they can lose it with no repercussions. Lufthansa clarifies things (once again, in line with law) - and then the media uses works l…
jk
Yes - modern technology is making an objectively malformed economy and social signalling system.
Still crossing fingers that there is a viable solution to populism.
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>From what I've read Lufthansa never banned AirTags "Hi David, Lufthansa is banning activated AirTags from luggage as they are classified as dangerous and need to be turned off./Mony" https://twitter.com/lufthansa/status/1578879849577385984 I think that's pretty explicit. Official policy somewhere else in the company might be different but it's hard to imagine how folks are supposed to know what is up when they say i…
> regardless of what a misinformed customer service person on Twitter may have thought I'd suggest that their published guidelines are probably more reliable than the interpretation of those being communicated for convenience by customer service reps. That's not to say this didn't have an impact, it clearly did, and customers should be able to trust this, but most of the reporting on this has treated it like an activ…
From what I've read Lufthansa never banned AirTags, regardless of what a misinformed customer service person on Twitter may have thought. They clarified their guidelines to say that active transmitters were not allowed in the hold because they couldn't be put on to flight mode (pretty much correct according to ICAO guidelines), and then after all this blew up later clarified their position by confirming that AirTags…
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> regardless of what a misinformed customer service person on Twitter may have thought I'd suggest that their published guidelines are probably more reliable than the interpretation of those being communicated for convenience by customer service reps. That's not to say this didn't have an impact, it clearly did, and customers should be able to trust this, but most of the reporting on this has treated it like an activ…
What makes you think a customer service rep is operating the official Twitter account for a $40+BN company?
I'm not sure what makes you think this is not a customer service interaction?
Classic. Someone gets a lower-level customer service rep on twitter to make a statement based on incorrect and incomplete information about Airtags in compliance with regulation. Media blows it up into this insane thing, that Lufthansa is evil, and doesn't want you to track your bags, so they can lose it with no repercussions. Lufthansa clarifies things (once again, in line with law) - and then the media uses works l…
It is exhausting and I refuse to click through such titles - but nowadays that’s almost all of them.