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Lufthansa abandons AirTag ban

arstechnica.com

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Re: Lufthansa abandons AirTag ban

#41

Post by h0h0h0h0111 »

Mikeb85 wrote: post #14
InTheArena wrote: post #7

Classic. Someone gets a lower-level customer service rep on twitter to make a statement based on incorrect and incomplete information about Airtags in compliance with regulation. Media blows it up into this insane thing, that Lufthansa is evil, and doesn't want you to track your bags, so they can lose it with no repercussions. Lufthansa clarifies things (once again, in line with law) - and then the media uses works l…

Lufthansa deserves it. Worst airline I've ever flown (and that's saying something being from Canada).

easyjet wants a word

Re: Lufthansa abandons AirTag ban

#43

Post by coldpie »

mobiledev2014 wrote: post #20
InTheArena wrote: post #7

Classic. Someone gets a lower-level customer service rep on twitter to make a statement based on incorrect and incomplete information about Airtags in compliance with regulation. Media blows it up into this insane thing, that Lufthansa is evil, and doesn't want you to track your bags, so they can lose it with no repercussions. Lufthansa clarifies things (once again, in line with law) - and then the media uses works l…

Ars has definitely gone downhill, both in-house stuff like this and in the spamming of other Cande Nast junk. What is today's Ars-of-10-years-ago?

I've been a paying subscriber since 2009 and I'm still happy with it. I agree this article is a dud and I could do without the Wired articles (thankfully they're easy to identify and skip even if you miss the by-line -- just look for the first paragraph that's all setup and zero content). But they still seem like a fine outlet for high-level science & tech news.

Re: Lufthansa abandons AirTag ban

#44

Post by Mikeb85 »

raverbashing wrote: post #34
Mikeb85 wrote: post #24

Earlier quoted context omitted.

I mean when they lost our luggage as well as that of everyone else on the same connection they literally told us their computer tracking system was incompatible with that of their partner... On top of terrible treatment at the Frankfurt Airport, children running up and down the aisles for 10 hours straight on the plane, etc... > Most customer rankings disagree with you They're higher than expected but not in the top…

Yeah you definitely deserve to complain about that experience. Though I've heard about tracking incompatibility issues (not with them though) - does not excuse the luggage loss of course

https://www.insider.com/woman-lost-luggage-lufthansa-twice-o...

Another example. I could excuse a lot but after what the employee told us, the visible lack of organization when we flew with them plus quite a few more anecdotes I'm definitely avoiding them. Seems there's something fundamentally wrong with their infrastructure. Hell, the airtag thing blew up for a reason.

Re: Lufthansa abandons AirTag ban

#45

Post by s1artibartfast »

duxup wrote: post #36
mjhay wrote: post #35

Earlier quoted context omitted.

Social media managers form an important work program for executive's fail-nephews, so I don't think what you are suggesting is realistic.

Possibly. But companies want people to pay attention to their twitter accounts and take them seriously right? Can't suddenly decide they don't want them to ...

Companies want a Twitter account at all, but are forced into it because of customer expectations

Re: Lufthansa abandons AirTag ban

#46

Post by tomg »

Mikeb85 wrote: post #24
raverbashing wrote: post #21

Earlier quoted context omitted.

Yes, I'm sure one anecdotal experience turns it into the absolutely worse airline of planet Earth. Worse than Air Koryo even. Most customer rankings disagree with you. Which doesn't mean the airline should be free from criticism, of course.

I mean when they lost our luggage as well as that of everyone else on the same connection they literally told us their computer tracking system was incompatible with that of their partner... On top of terrible treatment at the Frankfurt Airport, children running up and down the aisles for 10 hours straight on the plane, etc... > Most customer rankings disagree with you They're higher than expected but not in the top…

Just another anecdote: They’re the only airline to lose my luggage, and their complete lack of giving a fuck or competence in returning it was a tremendous and expensive pain in the ass. Only through pulling a personal favor with a friend in Berlin was I able to ever get my luggage.

There’s something wrong at Lufthansa. The queue to fill out my lost luggage form was like an hour long when I arrived, and looked to be just as long when I was done.

Re: Lufthansa abandons AirTag ban

#47

Post by s1artibartfast »

Mikeb85 wrote: post #14
InTheArena wrote: post #7

Classic. Someone gets a lower-level customer service rep on twitter to make a statement based on incorrect and incomplete information about Airtags in compliance with regulation. Media blows it up into this insane thing, that Lufthansa is evil, and doesn't want you to track your bags, so they can lose it with no repercussions. Lufthansa clarifies things (once again, in line with law) - and then the media uses works l…

Lufthansa deserves it. Worst airline I've ever flown (and that's saying something being from Canada).

It is my preferred Airline, but I'm usually flying business so maybe that's the difference

Re: Lufthansa abandons AirTag ban

#48

Post by Nextgrid »

mjhay wrote: post #35
nmilo wrote: post #32

Earlier quoted context omitted.

Then maybe it's time that lower-level customer service reps stop running official company twitter accounts. Maybe you and I see it differently, but most of the world sees a company's twitter account as the official source of information and fast-paced updates. It has as much significance as a press release from the CEO or an announcement on the company website. So if the lower-level customer service rep fucks up, out…

Social media managers form an important work program for executive's fail-nephews, so I don't think what you are suggesting is realistic.

"executive's fail-nephews" is still much better than what it really is, which is usually underpaid slaves in boiler rooms in third-world countries right next to the phone scam call centre.

Re: Lufthansa abandons AirTag ban

#50

Post by duxup »

s1artibartfast wrote: post #45
duxup wrote: post #36

Earlier quoted context omitted.

Possibly. But companies want people to pay attention to their twitter accounts and take them seriously right? Can't suddenly decide they don't want them to ...

Companies want a Twitter account at all, but are forced into it because of customer expectations

I worked for a company who had sales running the twitter account.

Sales wanted the tech support folks (me included) to answer questions ... but the nature of the setup always included a TON of needed background information. So we just trained the sales drones to teach them how to efficiently shepherd the customers through the process of opening a ticket / open one for them and etc.

It kept the twitter stream to mostly sales type stuff, that worked.

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