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Users without a cell connection find they can’t get back into their Zipcar

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101–108 of 108 posts

Re: Users without a cell connection find they can’t get back into their Zipcar

#101
post #20

As Apple is making emergency satellite communication a consumer thing, I expect other companies will follow. So at least in unusual situations like this no-cell-service one, spending a cold night in the woods is hopefully less of a risk.

Apple’s satellite connection is still very experimental (you need to initiate it, you have to find the range and do the ritual, and it’s on one of the worst connected provider with limited coverage), and feels more like a checkbox for marketing than an actual mass ready feature. I’d put it in the same bin as lidar: it’s cool they got something working at all in such a constrained package. Hopefully it will become bet…

> Hopefully it will become better/more generally useful within a decade

This is kind of what Apple has always done: bring a new (cool) thing to the consumer, even if it isn't as good as it sounds. But so far they seem to catch up and make it good after a couple of iterations.

And in this case it puts that checkbox in the consumer's mind, so other manufacturers will probably put some effort into matching or exceeding it.

If I were planning on being in places with no coverage and some risk, I would buy one of the relatively inexpensive Garmin satellite comm/safety devices. But most normal, non-wilderness-adventure people are not going to do that. Maybe this Apple feature will save a few people.

Re: Users without a cell connection find they can’t get back into their Zipcar

#102
post #79
post #59

Earlier quoted context omitted.

There are many natural areas around Western WA with poor-to-non-existing cell coverage. It's pretty bad around the Lodge specifically, true - I live in North Bend (which is also near the Snoqualmie Falls and the Lodge), and coverage on the outskirts of the city is bad enough that when we moved here a few years ago, we had to get phones that could do GAN / WiFi Calling to have reliable service. But the article specifi…

Ah I see, yea I’m not from around there either, so maybe things got mixed up in the article because I totally missed that they were hiking in Olympic park. Hopefully the girls didn’t need to eat the unexpected hotel stay, wherever it was.

The article mentions Zipcar paying a $365 cab bill for another family, so it's possible?

Re: Users without a cell connection find they can’t get back into their Zipcar

#103

Earlier quoted context omitted.

If the car was designed to stay in the city, they need to stop saying things like: "Select your Zipcar, pack your tent and pick your spot, from national parks with campsites to choice spots listed on USACampgrounds.info." [1] Besides, even driving on the freeway between two cities, you can often find dead spots. Imagine pulling into a rest area in the middle of nowhere for a bio-break, only to find yourself stranded.…

Alright, you got me. :D I still think I'm probably right about the implicit assumptions in the product design, but that does mean their advertising is misleading at best.

The Blue Ridge Parkway in the mid-Atantic has massive stretches of cellular dead zones. The entire road is a popular destination, and many at the most popular destinations for views and hikes are dead zones.

Peaks of Otter comes to mind as a fantastic day-trip or weekend destination from DC. Despite being a very popular spot for day hikes, and having a lodge, it does not have cellular service. Nobody would think their rental car would be inaccessible at a popular resort area.

Re: Users without a cell connection find they can’t get back into their Zipcar

#104

Earlier quoted context omitted.

Isn’t the stereotypical use case for zip car to take it on a weekend trip out of town where public transit doesn’t go? National parks are very popular recreational attractions. Not to mention, there are plenty of places in cities without cell service, like parking garages.

Maybe it's pivoted since I used it but I always thought they where for people who needed cars for a couple of hours. Not weekend trips. Real car rental companies were far cheaper for that use case.

Not sure about pricing, but I had friends who lived in downtown DC and they'd use Zip for overnight trips to visit in the suburbs. I imagine it was easier to stick with a service they already used (and had cars locally) than schedule a rental with pick-up/drop-off. But for longer trips, they used normal rentals.

Re: Users without a cell connection find they can’t get back into their Zipcar

#105

Or: don't take your rental car that relies on cell service out of cell range. Was anyone else expecting a story about actually going off the grid, you know, permanently?

How was this ever allowed? This sounds like litigation central. How you can rent cars that will brick themselves in tunnels, valleys, and in the country? Do cell phones even work in most parking buildings?

Th car doesn't shut off or fail to start. It just won't unlock. And yes, you can get stuck in underground parking just as easily as a National Park.

Re: Users without a cell connection find they can’t get back into their Zipcar

#106
post #101

Earlier quoted context omitted.

Apple’s satellite connection is still very experimental (you need to initiate it, you have to find the range and do the ritual, and it’s on one of the worst connected provider with limited coverage), and feels more like a checkbox for marketing than an actual mass ready feature. I’d put it in the same bin as lidar: it’s cool they got something working at all in such a constrained package. Hopefully it will become bet…

> Hopefully it will become better/more generally useful within a decade This is kind of what Apple has always done: bring a new (cool) thing to the consumer, even if it isn't as good as it sounds. But so far they seem to catch up and make it good after a couple of iterations. And in this case it puts that checkbox in the consumer's mind, so other manufacturers will probably put some effort into matching or exceeding…

The funny thing is, that approach used to be from Samsung or Google: bring in a shiny looking, but immature and still kinda useless feature and try to make it decent in the next iterations. Like always on display, the foldables, pen support on the Note series, or project Soli on the Pixel 4 etc.

Apple used to wait for a good implementation to jump on the bandwagon. Now we have all the makers throwing uncooked spaghetti at the wall, and so many recent Apple headline feature are kinda half-assed (including the other Watch “leaps” like ecg or blood oxygen levels which are just not there yet and might never be)

Re: Users without a cell connection find they can’t get back into their Zipcar

#107

Zipcar sent me a "zipcard" (a credit card sized card with an RFID chip) that I keep in my wallet. I find app unlock to be convenient but it doesn't work everywhere.

I generally find using an app to unlock a car less convenient than a key. I think the use cases where the reverse seems true are pretty subjective at best. Or maybe I just grew up before cell phones ruled the world...

For distributed rental cars this creates a key collect and return problem. The whole point of zipcar is cars in your neighborhood that you can book, walk to, unlock, and go.

Re: Users without a cell connection find they can’t get back into their Zipcar

#108

Zipcar sent me a "zipcard" (a credit card sized card with an RFID chip) that I keep in my wallet. I find app unlock to be convenient but it doesn't work everywhere.

The article mentions the cards wouldn’t work, either.

My experience having used Zipcar for 7+ years is that if you hold the card up to the reader for ~15 seconds, it unlocks even in areas with no connection.
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