Live data from Hacker News

Tell HN: I'm nervous and don't know where else to go

news.ycombinator.com

61–70 of 91 posts

Re: Tell HN: I'm nervous and don't know where else to go

#61
>i am an IT Support Intern at a manufacturing company

Oh, you're fine lol

If anything goes wrong that is 1000% on the boss. I know that probably doesn't help because you're more worried about what could happen in within the scope of your job/company... but you and everyone else will be fine.

Even if it somehow takes down the computers, it happens. Ofc, not a "good thing" but it is a thing that happens.

Re: Tell HN: I'm nervous and don't know where else to go

#62
i wanted to take the time out and say to everyone that has responded to this post that i deeply appreciate all the words of wisdom and support.

in a time when i didn't know what else to do other than throw a post up on HN, the community came back and helped me temper my emotions and fill me with the confidence i needed to take stressful situations in stride... this will be a post i look back on with great, heartfelt emotion because i know you guys got my back and i know i got yours.

see you all on the other side... i've got some documentation to study up on

Re: Tell HN: I'm nervous and don't know where else to go

#63

First, thanks for caring and taking your job seriously even though you are an "intern". You are already miles ahead of many people who couldn't care less. You will do great in your career with this attitude Now, may be it will go smooth, may be it won't. Either way, it won't be your fault because you are an intern and the worst they can do is to fire you which is not so bad even though you may think that it is. Best,…

i think what is most important to me at the end of the day is knowing i put in the time and effort to do a good job, no matter what it is.

i am old enough now to have experience in all sorts of things. i was a construction estimator, a retail store manager, a property manager/maintenance man... about a year and a half ago i decided that i wanted to follow my passion and that lied in the world of computing.

i know i am just an intern, but to me when you accept responsibility you do all you can to do a good job. regardless of the tools or information you aren't given.

i may not know anything right now, but i will know something eventually.

thanks for your kind words. i WILL be fine.

Re: Tell HN: I'm nervous and don't know where else to go

#64
post #45

Is it possible that your boss actually didn't leave this whole thing in your hands? Are he and you the only IT people in the entire company? Is it possible he just didn't give you the details because other people are handling it?

ah, i reread my post and it lacks a lot of context and i apologize for that.

yes he and I are the only nerds in the company.

i believe the feature update gets doled out through a third party, and i am in the position to ensure that our workstations receive the feature update and troubleshoot should any issues arise. problem is, i cannot even access the program in question and am responsible to ensure a smooth transition. i just don't know where to even begin.

sorry if i had confused anybody, i myself didn't/don't understand the actions i may have to take in the case of a catastrophe.

Re: Tell HN: I'm nervous and don't know where else to go

#65
post #44
post #13

Earlier quoted context omitted.

right and i read back my post and i leave out some context and do not mean to disparage my boss or the company i work for. and i think you may be right, instead of being afraid and, lack of a better term, paranoid about this situation i could instead embrace the challenge, and communicate better what i do know and what i don't know. you had me at "pay raise" hehe..

I missed you were an intern, that does change things a bit. I'd say embrace the challenge, get some experience working in a high-stress environment where you're complete out of your depth, and then sooner or later try to find a job at another company that won't do this to you.

that is okay, i notice i left context out of my post as i hastily wrote it.

thank you for your kind words, i think it is definitely best to look at this situation from the angle of "learning opportunity".

Re: Tell HN: I'm nervous and don't know where else to go

#66
I just want to say, document everything, all the process, nothing must ti be left in the air, ask, ask and ask again, be clear and honest with the company, nothing must be left in the air (I told you that..) and relax.

I want to read an update of this upgrade and share a beer or whatever after all.

Enjoy the rollercoaster ride and good luck!

Re: Tell HN: I'm nervous and don't know where else to go

#67

One fun story from a buddy of mine when he was a (civil) engineering intern might shed some light on expectations here. He was under 2 bosses for the summer on a construction site, and together, they were (1) the engineers responsible for construction & (2) project managers responsible for "make sure things don't go wrong." Halfway through the summer, he's doing a great job. The bosses trust him to handle things for…

i think an important part of my job that i overlooked when i first started was my availability. i do not have all the answers, half the time i don't even know what i am doing but i know that i am available to try. and i think that is really important. i will be the guy that is there to try.

thanks for sharing your friend's story, it has helped put a lot into perspective for me

Re: Tell HN: I'm nervous and don't know where else to go

#68
post #66

I just want to say, document everything, all the process, nothing must ti be left in the air, ask, ask and ask again, be clear and honest with the company, nothing must be left in the air (I told you that..) and relax. I want to read an update of this upgrade and share a beer or whatever after all. Enjoy the rollercoaster ride and good luck!

i could use a beer right now! haha. thank you for the well wishes.

i am not a big fan of rollercoasters but i guess i'll ride this one XD

Re: Tell HN: I'm nervous and don't know where else to go

#69
post #49

Your intuition is correct. Generally, I would not have an intern deploy major version upgrade -- or do anything in prod at all, really -- without: 1. proven familiarity with the process, 2. thorough instructions, and 3. an on-call that is available and familiar with the intern's specific push. That said: maybe these upgrades are always straight forward. Maybe your boss plans to be available in case something goes wro…

i do think that i have fallen into a mental trap of thinking this might be way bigger than it actually is. if he is not concerned, why should i? poise is an excellent way to describe what i need moving forward. i never though about it that way. thank you for the notes.

yw; good luck!

Re: Tell HN: I'm nervous and don't know where else to go

#70
post #25

Yes, calm down. I wish someone could have told me that when I was an intern. Many times. If the upgrade blows up, it won't be your fault because you're just an intern. There are multiple people making way more money than you are who are responsible for running the company. If those people leave an intern in charge of a mission-critical system and it breaks, it's their fault. If you do end up in the soup and you're ab…

well i like soup but don't know that i want to be swimming in it XD thanks for your advice, i think i have been trying to prove myself by spinning my wheels instead of taking a step back and evaluating the situations that get presented before me. appreciate it again, hope you enjoy your weekend

Following the thread, make sure you do have the support's contact number.
Post reply on HN