Live data from Hacker News

Users without a cell connection find they can’t get back into their Zipcar

wsj.com

41–50 of 108 posts

Re: Users without a cell connection find they can’t get back into their Zipcar

#41
post #7

That "lodge" the 3 girls had to stay in was the Salish Lodge & Spa [0], which is pretty damn expensive. I recognized it from a stay there once, it's a beautiful area, I think it was $300-$400 for the cheap rooms. Hopefully, these companies can figure out a way to prevent this, or to warn the users when they might lose access to the car, or else someday this will be a national news article when a whole family dies in…

[deleted]

Re: Users without a cell connection find they can’t get back into their Zipcar

#43

Or: don't take your rental car that relies on cell service out of cell range. Was anyone else expecting a story about actually going off the grid, you know, permanently?

> The trio had rented a technology-reliant Hyundai Elantra from Zipcar Inc.

I've used Zipcar for a while in NYC and until relatively recently they didn't allow mobile unlock because a lot of parking garages don't have cell service. You had to use the card that comes with the subscription.

Re: Users without a cell connection find they can’t get back into their Zipcar

#44

Earlier quoted context omitted.

Isn’t the stereotypical use case for zip car to take it on a weekend trip out of town where public transit doesn’t go? National parks are very popular recreational attractions. Not to mention, there are plenty of places in cities without cell service, like parking garages.

Maybe it's pivoted since I used it but I always thought they where for people who needed cars for a couple of hours. Not weekend trips. Real car rental companies were far cheaper for that use case.

Many traditional rental car companies won't rent to college aged customers, or will add large daily markups. For a significant market segment Zipcar-esque companies are the best, or only, option.

Re: Users without a cell connection find they can’t get back into their Zipcar

#45

Or: don't take your rental car that relies on cell service out of cell range. Was anyone else expecting a story about actually going off the grid, you know, permanently?

How was this ever allowed? This sounds like litigation central. How you can rent cars that will brick themselves in tunnels, valleys, and in the country? Do cell phones even work in most parking buildings?

I can't find it now but I read an article a couple months ago where a customer was stranded in an underground parking garage due to lack of cell signal.

Re: Users without a cell connection find they can’t get back into their Zipcar

#46

Or: don't take your rental car that relies on cell service out of cell range. Was anyone else expecting a story about actually going off the grid, you know, permanently?

How was this ever allowed? This sounds like litigation central. How you can rent cars that will brick themselves in tunnels, valleys, and in the country? Do cell phones even work in most parking buildings?

> Do cell phones even work in most parking buildings?

This is why Zipcar issues a card for unlocking the car. I'm not sure why the people in the article didn't have one.

Re: Users without a cell connection find they can’t get back into their Zipcar

#47
post #36

I worry when this is an issue for all cars. I think I'm going to buy an old series Land Rover and electric convert it myself if that happens.

This is only an issue for a few kinds of rental vehicles, and I doubt that will be the case for much longer. Teslas work just fine when out of cell range, as they unlock using your phone's bluetooth or an NFC card. If the car is in cell range, you can lock/unlock it remotely using an app on your phone.

Re: Users without a cell connection find they can’t get back into their Zipcar

#48

Earlier quoted context omitted.

That's DRM for you. Never trust it. Get a phone with expandable storage and fill your SD card(s) with GBs of non-DRM encumbered media and you can enjoy having it all instantly accessible to you whenever/wherever you want it for as long as you like. Control is what DRM takes from you, but we have the technology to take it back for ourselves.

The 'R' does not stand for "rights" (but I'm sure you know that)

Not your (the consumer's) rights anyway.

Re: Users without a cell connection find they can’t get back into their Zipcar

#49

Earlier quoted context omitted.

We just ran into this for my yearly Boundary Waters canoe trip where cell coverage is spotty at best if you're a couple lakes in. Some of our significant others, especially those who just had or were expecting kids, convinced us to rent a satellite communicator for emergencies. I get it, but part of the experience is being completely disconnected and knowing you're on your own if anything goes wrong.

> … part of the experience is being completely disconnected and knowing you're on your own if anything goes wrong. Frankly, that’s silly. In the very unlikely event that something goes seriously wrong, having a satellite-based emergency beacon is easily the difference between life and death or serious life-long injury. I’ve spent plenty of time in the backcountry where cell service is not just spotty, but nonexistent…

It's much more than that. If you are leaving your sat device at home to "up the stakes", you need to let SAR know that this is the game you are playing. You need to make sure they know you do not want or expect a rescue under any circumstances and you need to make sure that the absolute safety of all other parties, including the SAR team themselves, will take priority over a search on your behalf.

And if their response is "that is stupid, take your sat device" then do so.

Re: Users without a cell connection find they can’t get back into their Zipcar

#50

Earlier quoted context omitted.

It's unreasonable to expect everyone to critique the engineering of their rental car before renting it. It's the engineers job to make sure the product is capable of being fit for the task it's intended for.

Fair, sort of. I shouldn't blame the victim too much. That said, engineers have to make assumptions somewhere. I suspect remote camping trips are just too far out of the envelope that ZipCar was designing for, that envelope being cities. But really I'm just irritated by the bait and switch title, that to me promised a much more interesting topic than "here's a thing that can go wrong with one car rental company in si…

If they aren't going to design for taking the car out of range of cellular, then they should geofence the thing.

Of course it can't just turn off when it hits the fence, but a notification would be a pretty good idea.

Post reply on HN