Ask HN: Best way to provide IT support to family?

Post by abrookewood » Wed, Oct 12, 2022, 12:20 AM UTC

gregjor wrote: post #8

abrookewood wrote: post #3

Earlier quoted context omitted.

Not a bad option, but in this case it won't work as they have devices like scanners, DVD burners etc.

Scanners generate more problems than anything else. With an iPhone or iPad you can use the camera and choose "Scan document" to get the same thing. As for burning DVDs... who does that anymore? Cloud storage or a big hard drive.

Post by cpach » Thu, Oct 13, 2022, 7:32 AM UTC

abrookewood wrote: post #11

cpach wrote: post #7

My 2¢: If the device is running macOS: Share screen via the Messages app[﹡]. Yes, it’s possible and it works well. If it’s running Windows: Use Google Meet and start remote control from there. (Teamviewer is another convenient option, but I would trust the above options to be far more secure.) [﹡] https://support.apple.com/sv-se/guide/messages/icht11883/mac

Had no idea you could do this with Google Meet - thanks.