Earlier quoted context omitted.
After fighting with Ford over a recall issue for over a year, I opened a claim with the BBB. Two months later they closed it with a note that Ford explained that my car had been determined to be outside the claim (even though it experienced the recall related failure). Four months later, Ford issued be a check for the full cost of the repair, with an apology note. Even though at that point, I had given up. I have to…
Yeah it can work sometimes, especially if you get into the “marketing” budget of someone big - they often have some leeway.
Twitter "Customer Service" is marketing budget