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Zendesk CEO calls Freshdesk a freaking rip off - Freshdesk responds

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Re: Zendesk CEO calls Freshdesk a freaking rip off - Freshdesk responds

#131

Post by jbail »

teyc wrote: post #113
deskamess wrote: post #107

Earlier quoted context omitted.

If you want to call it a PR campaign that is fine. However, lets not forget that this campaign was made possible by the statements and responses from ZenDesk and an associate.

This is what makes it masterful. It is a campaign in any sense of the word because he worked his ass off on this site. However, it doesn't detract the truth of what he said. In fact, even as I deconstruct it, I still find myself siding with FreshDesk. Mind control at its best.

Buying a domain and slapping together a one-page website hardly qualifies as working your ass off. This whole thing is childish on both ends and a crappy website just illustrates this overall immaturity.

Re: Zendesk CEO calls Freshdesk a freaking rip off - Freshdesk responds

#132

Post by shadowsun7 »

shakes wrote: post #125
chairface wrote: post #115

Earlier quoted context omitted.

Where are the personal attacks on that page? I see none.

Taking a tweet from someone with 73 followers, throwing it front of thousands of people (maybe more) and saying that the tweet "reflects poorly on the intellectual ability of the person making the judgement" is a personal attack to me. You can argue that they're right, but does the punishment really fit the crime? It seems in poor judgement to publicly shame some dude who's comments would of otherwise gone unnoticed.

The someone with 73 followers made a racist comment. Calling a competitor "indian cowbows" does reflect poorly on the intellectual ability of the person making the judgment.

Don't throw all the blame on the Freshdesk people. Everyone is responsible for what they say - and it appears to me that you're eager to let the 'someone with 73 followers' off the hook.

Re: Zendesk CEO calls Freshdesk a freaking rip off - Freshdesk responds

#133

Post by j45 »

shakes wrote: post #123
Nrndr wrote: post #112

Earlier quoted context omitted.

He didn't apologized.

Really? It looked to me like he did: http://twitter.com/#!/cloudgroupsyd/status/14253941437406412... You can argue if that apology was enough or if it was a full apology. But I feel like saying "he didn't apologize" is an oversimplification.

I don't know. There's no apology. Just a half assed explanation.

Taking my english skills, calling someone an indian cowboy, is saying indians (posers) trying to be cowboys (the real deal).

Literally, figuratively, metaphorically is definitely saying more than what it's not. And it's not positive.

Instead of discussing facts, @cloudgroupsys' small mindedness to discuss and expose their ignorance (and what likely shows in many other things) simply, cannot, be overlooked.

Re: Zendesk CEO calls Freshdesk a freaking rip off - Freshdesk responds

#134

Post by OpenAmazing »

teyc wrote: post #74

HackerNews readers, watch and learn. I'm about deconstruct what is going on. Anybody who brushes off FreshDesk because of its Indian roots is doing FreshDesk a favour. This is a sharp mind at work and it is lethal. FreshDesk is executing the standard modus operandi of upstart against an incumbent. Jobs is a master at it (I'm Apple I'm Microsoft), Calacanis too (remember the SEO controversy, and then the Angel controv…

Can you (or another SEO) comment on why the mini-site is better than just a blog post on their site? Don't they want the PageRank juice for their main site and not the mini-site? Or is the plan to redirect the mini-site at a later date?

Re: Zendesk CEO calls Freshdesk a freaking rip off - Freshdesk responds

#135

Post by j45 »

pelemele wrote: post #119
j45 wrote: post #43

Earlier quoted context omitted.

Thanks downvoters, your hatering feeds my loving. :)

Wikipedia: Smith came up with the idea for anonymous web-based email in 1995, and worked with his colleague at Apple, Bhatia, to found the company.

Here? http://en.wikipedia.org/wiki/Hotmail#History

Re: Zendesk CEO calls Freshdesk a freaking rip off - Freshdesk responds

#136

Post by ceejayoz »

diamondhead wrote: post #111

If the Hacker News people need a guide to notice how FreshDesk guys are motivated to draw the attention of people by making bullshit, I'm going to stop reading HN. Shame on you the readers voted this article up. This is completely bullshit. If you take a look at the website of Freshdesk, you'll see that they stole the design of Zendesk. They probably did it to draw the attention of Zendesk and gather some angry tweet…

> If you take a look at the website of Freshdesk, you'll see that they stole the design of Zendesk.

Are there that many different possible designs for a helpdesk system?

Re: Zendesk CEO calls Freshdesk a freaking rip off - Freshdesk responds

#137

Post by vnchr »

jbail wrote: post #131
teyc wrote: post #113

Earlier quoted context omitted.

This is what makes it masterful. It is a campaign in any sense of the word because he worked his ass off on this site. However, it doesn't detract the truth of what he said. In fact, even as I deconstruct it, I still find myself siding with FreshDesk. Mind control at its best.

Buying a domain and slapping together a one-page website hardly qualifies as working your ass off . This whole thing is childish on both ends and a crappy website just illustrates this overall immaturity.

Oh, that my own childish efforts and crappy web development would develop this much brand awareness, customer education and unpaid publicity!

Re: Zendesk CEO calls Freshdesk a freaking rip off - Freshdesk responds

#139

Post by anthony_franco »

OpenAmazing wrote: post #134
teyc wrote: post #74

HackerNews readers, watch and learn. I'm about deconstruct what is going on. Anybody who brushes off FreshDesk because of its Indian roots is doing FreshDesk a favour. This is a sharp mind at work and it is lethal. FreshDesk is executing the standard modus operandi of upstart against an incumbent. Jobs is a master at it (I'm Apple I'm Microsoft), Calacanis too (remember the SEO controversy, and then the Angel controv…

Can you (or another SEO) comment on why the mini-site is better than just a blog post on their site? Don't they want the PageRank juice for their main site and not the mini-site? Or is the plan to redirect the mini-site at a later date?

Having it as a blog post would increase the domain authority in Google's eyes. But on the other hand, having a blog post dedicated to talking about your main competitor would probably be detrimental in converting more customers.

This is the best compromise. A separate site to discuss the situation. With many links to the main product site to pass through some of the domain authority as well.

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