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Our domain and 700 non-profit sites got blocked by Meta

simonbackx.com

41–50 of 180 posts

Re: Our domain and 700 non-profit sites got blocked by Meta

#41

Why not use full domains for a service like this? Instead of client.your domain.tld, register client-your domain.tld. This would prevent one bad actor from nuking your whole business. Yes it has a cost, but it’s like $10 a year for a new domain, which I bet pales in comparison to other direct costs of running a SaaS.

They provide webshops for 60€/year and a .be or .nl domain costs 15€/year, so 25% of that. That's a lot.

Re: Our domain and 700 non-profit sites got blocked by Meta

#42

Fun story. At my previous company we had "Sign in with Facebook" – whatever your opinions on it are, it was probably the right thing for the company at that time. Facebook decided to "audit" us to make sure we were doing sign in right. The tested it incorrectly, told us we were at fault and needed to fix it, and gave us 2 weeks to do so. We scrambled to figure out what the issue was, only to find after they eventuall…

There are so many stories like this, it is crazy! Thank you for sharing this.

Re: Our domain and 700 non-profit sites got blocked by Meta

#43

Why not use full domains for a service like this? Instead of client.your domain.tld, register client-your domain.tld. This would prevent one bad actor from nuking your whole business. Yes it has a cost, but it’s like $10 a year for a new domain, which I bet pales in comparison to other direct costs of running a SaaS.

Apart from the cost, this would allow bad actors to reregister domains, once a shop is expired, though. Subdomains do not.

Re: Our domain and 700 non-profit sites got blocked by Meta

#44

Why not use full domains for a service like this? Instead of client.your domain.tld, register client-your domain.tld. This would prevent one bad actor from nuking your whole business. Yes it has a cost, but it’s like $10 a year for a new domain, which I bet pales in comparison to other direct costs of running a SaaS.

So let's look at this situation. It's a shop page, shop.{clientdomain}.tld. Now you need SSL for this, using AWS you need a TXT record from their ACM. You also need a CNAME to your domain (ideally) or to a Cloudfront instance. For your customer you now need them to make 2 DNS entries. This is from my experience having non-profit like entities setup DNS.

- Well the person who set that up stopped responding, isn't there another way to get this going? - I've added all the record in what do you mean they don't match? - I don't even know what DNS is, why is this necessary? - I added in the record but the system didn't take one of them because it started with an underscore and they said that was invalid. - We just switched websites to WIX, why is our shop page not loading, is your system down? - Will this break my email, I don't want it to break my email. - Here is my login, just go in and change what you need.

So in all, it's not just $10, it's a significant investment in time and resources to do this "simple" change that until this point did not have any downside. Hindsight is like that every time.

Re: Our domain and 700 non-profit sites got blocked by Meta

#45
Buy a handful of alternative domains that redirect to your primary (you could stand up a minimal url shortener on each domain).

Even if you get unblocked this time, it could easily happen again. Until there’s systematic reform to this nonsense, you just have to work around it with redundancy.

If they’re going to treat you like a scammer, work around it like the scammers do.

Re: Our domain and 700 non-profit sites got blocked by Meta

#46

Earlier quoted context omitted.

> This is why massive companies like Meta and Alphabet needs to be nationalised. No. Giving this additional power to the government will not have the outcome you want. When something becomes too powerful, the solution is not to further concentrate that power into less accountable hands.

Maybe the service itself will be crap once run by governments. But at least things are covered by law. things like fair hearings and proper customer support. Now you can be banned from those ecosystems just like they do in dictorial states.

ummmm, have you seen our criminal justice system?

Re: Our domain and 700 non-profit sites got blocked by Meta

#47

Earlier quoted context omitted.

> This is why massive companies like Meta and Alphabet needs to be nationalised. No. Giving this additional power to the government will not have the outcome you want. When something becomes too powerful, the solution is not to further concentrate that power into less accountable hands.

Maybe the service itself will be crap once run by governments. But at least things are covered by law. things like fair hearings and proper customer support. Now you can be banned from those ecosystems just like they do in dictorial states.

No post body was provided.

Re: Our domain and 700 non-profit sites got blocked by Meta

#48
post #13

I don't have a specific solution for you, but I also run a domain with some thousands of subdomains and is always a fight to not be banned from Google, Meta, internet operators etc. Sometimes is enough one bad actor under one of your subdomains to have a full ban on the whole domain. What I suggest is for your and your clients to contact Meta through the Business Center support. Their support for paying clients is mu…

> Their support for paying clients is much better.

Perhaps worth it in this situation, but isn't that basically paying protection money? "Nice domain you've got there. Shame if anything happened to it."

Re: Our domain and 700 non-profit sites got blocked by Meta

#49
post #13

I don't have a specific solution for you, but I also run a domain with some thousands of subdomains and is always a fight to not be banned from Google, Meta, internet operators etc. Sometimes is enough one bad actor under one of your subdomains to have a full ban on the whole domain. What I suggest is for your and your clients to contact Meta through the Business Center support. Their support for paying clients is mu…

> Their support for paying clients is much better.

It would really be a shame if something was to happen to your domain in our ecosystem because you're not a paying partner.

They're mobsters.

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