Stripe has decided to nuke my entire business • Hacker News Board

Re: Stripe has decided to nuke my entire business

#701

Post by fillskills » Wed, Sep 21, 2022, 6:17 PM UTC

Hi, we are facing the same story for one of our CONNECT customers. This customer is simply a garden that sells tickets to visit the garden. Somehow Stripe connected that with cannabis sales. There is no cannabis anywhere on their garden. Now sure what kicked off this account closer.

Worst part is not that the account was closed. Worst part is that Stripe is not asking or giving any proofs/comments/data. They are simply sending templated replies. Its like talking to a robot while someones livelihood may be connected to this being resolved.

Also overall our dispute ratio is almost Zero. People visiting gardens dont dispute their visits. So frustrating.

Re: Stripe has decided to nuke my entire business

#702

Post by edwinwee » Wed, Sep 21, 2022, 8:29 PM UTC

fillskills wrote: post #701

Hi, we are facing the same story for one of our CONNECT customers. This customer is simply a garden that sells tickets to visit the garden. Somehow Stripe connected that with cannabis sales. There is no cannabis anywhere on their garden. Now sure what kicked off this account closer. Worst part is not that the account was closed. Worst part is that Stripe is not asking or giving any proofs/comments/data. They are simp…

Could you email me at edwin@stripe.com with a link to this post and we can dig into this?

Re: Stripe has decided to nuke my entire business

#703

Post by fillskills » Sun, Sep 25, 2022, 4:11 PM UTC

edwinwee wrote: post #702

fillskills wrote: post #701

Hi, we are facing the same story for one of our CONNECT customers. This customer is simply a garden that sells tickets to visit the garden. Somehow Stripe connected that with cannabis sales. There is no cannabis anywhere on their garden. Now sure what kicked off this account closer. Worst part is not that the account was closed. Worst part is that Stripe is not asking or giving any proofs/comments/data. They are simp…

Could you email me at edwin@stripe.com with a link to this post and we can dig into this?

Emailing now. Was trying to resolve it with support. For a while they sent non templated emails. Now its back to templates.

Re: Stripe has decided to nuke my entire business

#704

Post by lior_mechlovich » Tue, Sep 27, 2022, 8:18 PM UTC

Have you tried https://www.amberflo.io/ for a metering and billing platform? you can decouple yourself from the payments providers and own the usage and billing data. In this architecture, events are ingested, aggregated, and shown back to your users, while integrating with payment gateways like stripe. We are working on such a platform

Re: Stripe has decided to nuke my entire business

#705

Post by angry_octet » Wed, Sep 28, 2022, 2:12 PM UTC

ux-app wrote: post #620

eftychis wrote: post #613

Earlier quoted context omitted.

You can upon sign up of any bank account not allow overdraft. In fact it is an opt-in feature, that depends on your bank they communicate properly with you. I have for instance ensured there is no overdraft added in our business accounts. Or perhaps I am missing something here? But yes, please remove overdraft from your accounts. I have no input to offer on paypal at this time. P.S. Are you in the U.S.? I am just rea…

I'm in Australia, there is no way for me to remove the overdraft.

Which bank is that? Seems very strange that they would do that, personal or merchant.