Show HN: Open-Source Intercom with Help Center
1–10 of 27 posts
Re: Show HN: Open-Source Intercom with Help Center
#2I love the website. I'm an intercom user but I'd love to move away from it. I don't use it for the chat, and use it more for onboarding emails, user views, and walkthroughs - does chatwoot plan to offer these in the future?
Re: Show HN: Open-Source Intercom with Help Center
#3Apart from rent and salaries, customer chat is our single biggest expense (at very low volume usage, it not being our core business at all). Chatwoot is making it very awkward for the industry and I am glad they do.
Re: Show HN: Open-Source Intercom with Help Center
#4The title is a bit misleading, It's not fully open source.
There is an enterprise folder which you can't use without a subscription.
And its not clear which Features are OSS and which are source-available.
As for tips for the product, think about supporting the Matrix Protocol, which has many social media bridges, other than that it looks good.
Re: Show HN: Open-Source Intercom with Help Center
#5Apart from rent and salaries, customer chat is our single biggest expense (at very low volume usage, it not being our core business at all). Chatwoot is making it very awkward for the industry and I am glad they do.
What tool are you using?
Re: Show HN: Open-Source Intercom with Help Center
#6I've been using it for about two years now and it really made support easier. Sojan and the team do an amazing job with Chatwoot!
Re: Show HN: Open-Source Intercom with Help Center
#7Apart from rent and salaries, customer chat is our single biggest expense (at very low volume usage, it not being our core business at all). Chatwoot is making it very awkward for the industry and I am glad they do.
I have done IT for small businesses. Every small shop I worked for had to use many different and incompatible assortment of software tools to set up the IT for the business: Windows system for a proprietary billing software, OpenBSD system for routing, proprietary intercom tech. I envied my friends who worked for proper software companies. They could build everything for Linux, dockerize everything and done!
Is there anything like Kali-Linux but for business tech? I would love it if I can find one Linux bistro for business tech that rules them all!
Re: Show HN: Open-Source Intercom with Help Center
#8What do people here use to keep customer information in sync between their customer support crm, and their db for example?
What's the common solution to "Customer updated their name => Have to update their info on stripe, chatwoot, and six more places"? Other than "Update everything for every single api call"…
Re: Show HN: Open-Source Intercom with Help Center
#9We switched from Front to Chatwoot 3 months ago, self hosted on our infrastructure.There are some rough edges, and integrating Facebook and Instagram channels are a bit of work but it's globally working very well. And we save quite a buck every month in our scenario managing 5 brands and 4 channels per brand.
Main issues are: mobile app can be improved and browser notifications are inconsistent.
Wishlist: a desktop app.
Re: Show HN: Open-Source Intercom with Help Center
#10What do people here use to keep customer information in sync between their customer support crm, and their db for example? What's the common solution to "Customer updated their name => Have to update their info on stripe, chatwoot, and six more places"? Other than "Update everything for every single api call"…
I’ve seen small businesses use something like Zapier. A better way would be to have a pub/sub system but that may be overkill given the complexity.