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Mcmaster.com is the best e-commerce site I've ever used

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Re: Mcmaster.com is the best e-commerce site I've ever used

#161
McMaster has the most environmentally unsustainable shipping practices I've ever experienced. I once ordered a particular kind of 8 foot brass rod. They shipped it, not in a tube, but diagonally oriented in a gigantic rectangular box that was 99% empty.

Completely absurd and I'll never order from them again.

Re: Mcmaster.com is the best e-commerce site I've ever used

#162

Mechanical Engineer and product designer here. I've been using mcmaster daily for 20 years to do my job. It is definitely the standard by which all others are judged. I'll gladly pay 2, 3, 5, even 10x the price to get it from McMaster. The service, the CAD models, I have what I need the next day. As an example of the level of their service, you can send them a box of loose parts, no part numbers, no markings, and the…

Maybe your customers or employer would like you to save 2, 3, 5, 10x the price… My memories of McMaster from doing my hobbies is that it is outrageously expensive.

Not at all. My rate is very high, so saving a day of my time saves them way more. The burn rate on some of these projects is hundreds of thousands, millions a day. Saving time when your on the critical path (as mechanical design typically is) is worth that much. Once the design is finished there is a whole army of manufacturing engineers and sourcing folks that can drive the cost down. That's not the niche that mcmaster fills.

Re: Mcmaster.com is the best e-commerce site I've ever used

#163
post #116
post #83

Earlier quoted context omitted.

And also zero counterfeit products that will burn down your house.

I am increasingly wary of buying things that might be in this category from Amazon.

Amazon does much better then Wal-Mart, but in either case I’ve found the best experience is to only buy products being sold by Amazon or Wal-Mart directly. I love the idea of facilitating small businesses selling through Amazon and Wal-mart, but in practice the feature is just abused by fraudsters, scammers, and disaster profiteers. The few legit sellers on either platform often don’t deal well with customer inquiries or returns. This is why we can’t have nice things.

Re: Mcmaster.com is the best e-commerce site I've ever used

#165
post #116

Earlier quoted context omitted.

I am increasingly wary of buying things that might be in this category from Amazon.

Same with products that are designed to come into contact with food or skin

I have the same policy unless it’s an item unlikely to be counterfeit

Re: Mcmaster.com is the best e-commerce site I've ever used

#166
post #85

The counterpoint to this is that a site like Amazon can still succeed to dominate the industry despite being a horrendous mess with nonfunctional search, a horrendous counterfeiting problem, and widespread review fraud. Does take the wind out of the sails of IA/UX purists somewhat.

I feel like the part everyone is ignoring is that McMaster sells a very small breadth of things with incredible depth in its selection. The features people are raving about in this article and thread only make sense in the context of selling bolts for industrial use, and could never be implemented at a place like Amazon.

I don't love McMaster due to their insane over packaging and environmental issues, but this

> McMaster sells a very small breadth of things with incredible depth in its selection.

is not the case. They sell virtually anything anyone in an industrial environment could possibly be interested in. See other comments about "industrial trikes" and feel free to choose some arbitrary thing and try to find it there.

This is the frustrating thing for me, they are objectively very good at what they do, but in a completely unsustainable way.

Re: Mcmaster.com is the best e-commerce site I've ever used

#167
I’d like to add RockAuto as a peer to McMaster. It’s auto parts, and somehow uglier than McMaster, but damn if it isn’t the fastest no nonsense website I’ve seen for parts.

I can drill down to a specific part for a specific car in seconds, and see pics of the product, part numbers, specs. It’s lovely.

Re: Mcmaster.com is the best e-commerce site I've ever used

#169

MechE here as well. An alternative to McMaster is Misumi. Misumi is nice because you can order parts that are made to order (imagine a rod with the specific thread and length). No next day shipping like McMaster but being able to buy a custom “off the shelf” part without making a special internal part number is huge (so you don’t need drawings or anything). They’ll ship you a couple books like the signature yellow bo…

> being able to buy a custom “off the shelf” part without making a special internal part number How does that work? I have been searching the internet for stainless steel M8 x 20 set screws with a torx socket, maybe uncommon but straightforward. I have yet to find these anywhere outside of having them manufactured in china by truckload - I need maybe 100.

There you go, package of 10 for $7.57: https://www.mcmaster.com/90910A589/

McMaster has everything (almost)!

Re: Mcmaster.com is the best e-commerce site I've ever used

#170
I'd also highly recommend Misumi for extrusions.

I had a question about a bracket and its datasheet. The secretary put me on hold for 45s, and someone with a Japanese accent answered and said he was the lead engineer of that line(?!?!)

Like within 1m total, I had the authoritative answer down to the .002 deg, and the head engineer answering me.

So, I buy Misumi.

I also find McMaster is also in that top list of "Just buy from them and not worry!"

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