Earlier quoted context omitted.
> Social networks have nothing to do with infrastructure where as utilities and communications do Social network and communications have nothing to do with each-other? are you reading what you are writing? How is Facebook messenger call different from a phonecall of the 21st century?
I only have one or 2 choices of phone carriers with a high cost to switch. I have a multitude of alternatives to FB Messenger (which I don't even use) with very low cost to switch.
It's impossible to use an alternative messenger to communicate with people who use FB messenger. Unlike e-mail providers or phone operators, these newer web services don't have any interoperability, they're closed systems.
To switch from Facebook, a person gonna need to convince all people they communicate with to switch as well - to the same alternative messenger. That's very high cost to switch, borderline impossible to do for many people.