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Ask HN: What small software do you wish existed?

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Re: Ask HN: What small software do you wish existed?

#2
I wish that I could access my PIM data through a filesystem, and ideally synchronize using regular file sync features. I'm talking things like contacts, calendar events, bookmarks, etc. Give me semi-structured (probably yaml, I know it has issues but I like it) data and let me add arbitrary notes and fields.

Re: Ask HN: What small software do you wish existed?

#4
I wish there were a way to screenshare with customers while I troubleshoot that didn't involve more than one click. I currently use GoToAssist which is good software, but I have to screenshare with a lot of elderly users for my company's products, and most of them have no idea what "download" means. God help us if they're on Mac, because then I have to guide them through permissions settings over the phone to let me see their screen.

I would pay good money for something like this.

Re: Ask HN: What small software do you wish existed?

#5
An app that intercepts the personal data that I generate and allows me to dictate what the computer transmits, for instance I could tell it to say that I am a poor 20-year old white woman and then advertisers who target on that stuff would more likely advertise stuff to me that I genuinely couldn't care about if I tried to.

This would waste their time and money and cause me to giggle when I see an ad for something very girly knowing that the me they think they're selling to isn't real.

Re: Ask HN: What small software do you wish existed?

#6

I wish there were a way to screenshare with customers while I troubleshoot that didn't involve more than one click. I currently use GoToAssist which is good software, but I have to screenshare with a lot of elderly users for my company's products, and most of them have no idea what "download" means. God help us if they're on Mac, because then I have to guide them through permissions settings over the phone to let me…

Do you troubleshoot desktop apps or web apps?

Re: Ask HN: What small software do you wish existed?

#7

I wish there were a way to screenshare with customers while I troubleshoot that didn't involve more than one click. I currently use GoToAssist which is good software, but I have to screenshare with a lot of elderly users for my company's products, and most of them have no idea what "download" means. God help us if they're on Mac, because then I have to guide them through permissions settings over the phone to let me…

Do you troubleshoot desktop apps or web apps?

Both. Usually when I'm helping a customer troubleshoot, I need to see their desktop files, so the solutions on the market that allow me to see their current webpage by implementing a snippet into our site's HTML are not sufficient.

The problem here is that I'm basically asking for something equivalent to a one click exploit. There are good security and privacy reasons to make screensharing a little difficult, but it makes my team's job so hard especially when trying to assist a customer who simply have no idea how use a computer.

Re: Ask HN: What small software do you wish existed?

#8

I wish there were a way to screenshare with customers while I troubleshoot that didn't involve more than one click. I currently use GoToAssist which is good software, but I have to screenshare with a lot of elderly users for my company's products, and most of them have no idea what "download" means. God help us if they're on Mac, because then I have to guide them through permissions settings over the phone to let me…

You want to share your screen? Or see theirs?

The first is relatively simple. The second will never happen in one-click.

Re: Ask HN: What small software do you wish existed?

#9

I wish there were a way to screenshare with customers while I troubleshoot that didn't involve more than one click. I currently use GoToAssist which is good software, but I have to screenshare with a lot of elderly users for my company's products, and most of them have no idea what "download" means. God help us if they're on Mac, because then I have to guide them through permissions settings over the phone to let me…

This product may help (they most likely use WebRTC)

https://screenjar.com/

Re: Ask HN: What small software do you wish existed?

#10
post #3

Data Logging App for personal use. Define form fields per line Auto detect data types (date, location etc) Execute - shows a form for logging data. Define as many forms as required Tabular/Chart views of recorded data. I would pay for this app.

Doesn't Google Forms roughly do this? It outputs responses to a spreadsheet
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