Earlier quoted context omitted.
This is about speed, not cost of repair. The selling point of Apple Care is that it takes the stress out of your phone breaking. When my sister's iPhone's screen broke, she took it to the Apple Store at the mall to use her Apple Care benefits. When they gave her some enormous time estimate, she marched to the iFixUrPhone stand and they did it in an hour. I believe Apple knows that this is a problem and is taking some…
Yeah, you kind of need to make an appointment through their app. When you do that, you walk in, they find you a person, then it takes about the same hour. I'm honestly surprised they even accepted you as a walk-in
Side note: I don't remember saying she was a walk-in. I don't know if she was; I'll have to ask her.