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FogBugz new owners attempting to auto-upgrade all free plans to paid

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Re: FogBugz new owners attempting to auto-upgrade all free plans to paid

#62

Post by andrewl »

EVa5I7bHFq9mnYK wrote: post #45
zxspectrum1982 wrote: post #26

Is there anyone left still using FogBugz? I thought modern tools (GitHub, GitLab, Taiga, etc) had made it obsolete a long time ago.

It's more like Jira than GitHub. Jira is still widely used, even though FogBugz is much better quality.

I use both because of different companies we work with. FogBugz is much friendlier, but Jira does more. And Jira also has a massive number of free and commercial integrations available. When DevFactory purchased FogBugz from Fog Creek they went into rent collecting mode. They keep the lights on, but they are not going to renovate or introduce new features.

Re: FogBugz new owners attempting to auto-upgrade all free plans to paid

#63

Post by linsomniac »

lioeters wrote: post #4

Great way to ruin the FogBugz brand and reputation: move everyone from free to paid tier without consent, and send out emails with a short notice telling them they will be charged $30/month - when most of these users haven't heard from/of them in over a decade. The flood of complaints is hilarious. https://twitter.com/search?q=fogbugz&src=typed_query

I feel like the FogBugz reputation has been being ruined for at least 5 years now, probably closer to 10. They were just letting it languish, not making any improvements. We saw the writing on the wall ~3 years ago, and I spent a month migrating all of our FogBugz tickets and wiki content over to Jira+Confluence

Re: FogBugz new owners attempting to auto-upgrade all free plans to paid

#64

Post by josho »

j16sdiz wrote: post #53

Let them charge you and file a chargeback on the credit card . With enough chargeback, they will have their account suspended.

I think they are smart enough to avoid that. They’ll probably send invoices and some small percent may voluntarily pay to just make it stop quickly. Others will ignore, but their amount due will accumulate to a point that this company will be able to sell those accounts to debt collectors.

Re: FogBugz new owners attempting to auto-upgrade all free plans to paid

#65

Post by linsomniac »

I wonder if through some miscommunication (intentional or not) in the sale that these free accounts were thought to be active users. Reading the twitter and HN replies it's sounds like most of the free account users are people who tried it a decade ago and haven't touched it since. May be a big wake up call when 80% of their invoices bounce and 99.99% of the free accounts "dry up".

Re: FogBugz new owners attempting to auto-upgrade all free plans to paid

#67

Post by voakbasda »

_nalply wrote: post #27
ldng wrote: post #24

Earlier quoted context omitted.

Not without consequences most of the time.

But some get away with bullshit and that's why people keep trying.

I would go further and say most people get away with bullshit, which is why human civilization finds itself slowing circling the drain like a turd in the toilet.

Re: FogBugz new owners attempting to auto-upgrade all free plans to paid

#69

Post by voakbasda »

josho wrote: post #64
j16sdiz wrote: post #53

Let them charge you and file a chargeback on the credit card . With enough chargeback, they will have their account suspended.

I think they are smart enough to avoid that. They’ll probably send invoices and some small percent may voluntarily pay to just make it stop quickly. Others will ignore, but their amount due will accumulate to a point that this company will be able to sell those accounts to debt collectors.

I would love nothing more to learn that a debt collector got screwed buying up these accounts, but how is that not fraud on the part of the company, since the resulting debts are clearly not valid?
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