41–50 of 126 posts
This should be illegal. I can understand raising the rates on existing paid plans automatically, if nothing else it's eventually reasonable for inflation purposes, but auto-converting from free to paid? No.
I got that e-mail too, on a decade-old test account: first an e-mail that reads like my account simply "expires" if I don't update. Then an invoice. Here's what I don't get: After a stunt like this, any reputation/brand value that you might have had is gone. So, the obvious conclusion is they bought the company purely to pull this trick. Any other value the company might have had is deleted. Can that have been worth…
Is there anyone left still using FogBugz? I thought modern tools (GitHub, GitLab, Taiga, etc) had made it obsolete a long time ago.
(of course, the 2010 account gives a 500 error trying to open the management page and they asked me to provide billing details so it's probably not much more than a stub at this point).
ESW Capital was discussed in “Software Sweatshop – Inside Billionaire Joe Liemandt's Empire” (2021): https://news.ycombinator.com/item?id=28852956
Absolutely absurd. I haven't touched it for 13 years, and just received an email that they will be billing me $31.25 with 6 hours warning. This, of course, is a few hours after an email saying that my "free subscription" will be expiring in a month, not within hours. The kicker is that the billing FAQ 404s, the "account URL" 500s, and there is no apparent way to log in to the account that they are billing me for. At…
Same here. It's was probably around 13 years as well, probably to try it out and never touched it since. My "account URL" shows 500 error as well. Here's the almost empty auto-reply if you reply to the email: Hi, Please reach out to the Fogbugz support team by visiting the following portal; https://support.fogbugz.com/hc/en-us/ Thank you, Fogbugz team.
"Are you sure? Those really old accounts aren't even compatible with our current platform, they won't be able to even log in"
"Everyone!"
"Sigh..."
Absolutely absurd. I haven't touched it for 13 years, and just received an email that they will be billing me $31.25 with 6 hours warning. This, of course, is a few hours after an email saying that my "free subscription" will be expiring in a month, not within hours. The kicker is that the billing FAQ 404s, the "account URL" 500s, and there is no apparent way to log in to the account that they are billing me for. At…
Title: "Notification - Please visit support team"
Sender: "Sales and Success"
The short body declares that I have to go to their support portal.
I can't tell whether this stems from incompetence or if their aiming for Spam on purpose. Given their behavior, I assume the latter.
Earlier quoted context omitted.
'Ignite tech'? That's a weirdly appropriate name for what they appear to be doing.
From the Ignite Tech website: > Our current customers are our only focus, and each should expect excellence from every aspect of IgniteTech. If at any time you believe we are falling short, the buck stops on my desk. > Eric Vaughan // CEO Whose going email him?
kind of funny how they have all these C-level executives but there is no CTO listed. And this for a supposedly technical company..