Earlier quoted context omitted.
This really sounds like you're biased since your YC affiliation means you're invested in Stripe, and your statement essentially reads as "the (YC company) is always right, and the customer must prove otherwise." This mentality is largely the reason people hate tech/SV in the first place.
I'm not making that claim. I'm pointing out that a customer saying "X locked my account" without the relevant information for HN readers to decide whether or not X acted improperly doesn't make for a good HN submission. If this company sells T-shirts or something, then Stripe may have acted improperly. If they sell cannabis, then Stripe would have acted as the law requires, as everyone in that industry knows perfectl…
There aren't though. People come to HN to complain about getting fucked over by YC companies because it's basically the only place people will get a response. I'm not saying all, or even most, complaints are valid. But your immediately siding with the YC company just shows your bias, which is expected since you're literally invested in the company.
Regardless of whether or not Stripe is legally in the right, their customer support is absolutely abysmal. And the problem is that this is clearly a trend with YC companies and the fact that people have to vent about it on HN so frequently, and with such fanfare, says a lot.