What sort of business do your run?
I'm considering using stripe connect for something very tame (like a gig economy thing) and I've looked into it and I really want to use standard accounts because I don't like how the liability shifts to me for custom and Express accounts.
Sure, the customized user experience for those is quite nice but I don't really care about that I just want to ensure I can have the best possible relationship with a payment processor.
Honestly I love stripe like how they made s** easy for me. I had my first case of fraud the other day and it's just so easy to refund it and all the tools they provide I just feel so safe like they protected me from whatever bad s** could have happened if I hadn't you know handled this potential fraud well.
Personally I found their email support to be really comprehensive and just really top-notch awesome and their chat support to be more responsive and more generalized but still good. So my suggestion is like maybe if you have a serious issue maybe email support is a good way to go I mean just an idea.
The thing about standard accounts for connect is all of that interaction on the client's account gets deactivated or something you're not responsible for trying to pick that up like that's between the customer and strive so I mean maybe it's not a great experience for your customers but for the longevity of your business and for the experience of all your customers you can basically say sorry you know you have to take this up with stripe there's nothing we can do. Maybe I don't have the correct info but that's how I understand it.
The way I see these payment processors though is like my connect business will exist at the benefiance and generosity at the grace of the king. I mean I basically have to you keep the kings of the stripe empire happy because you know my upcoming connect business is completely dependent on them. So I think that's going to be in my thinking like rather than just thinking all I have to do everything to satisfy customers my first customer will actually be stripe so I have to do everything to satisfy them and then I have to do everything to satisfy customers. to some people that may not sound ideal but I just see that as the reality.
At the same time in the long term because of how these things can occur like your business got nuked, I've read of other people's businesses getting cancelled... I'm sure there are processes behind it but like I have the feeling of fear like this could just happen to me one day even if I'm trying to do everything right.
Maybe it couldn't but I have that fear and I think I need to take precautions for that so basically I think I have to keep a good relationship with stripe but at the same time I want to develop a way to like have a button that I can switch and, "okay stripe bans me" and I can switch over like technical redundancy to another payment processor.
Even then I don't think is a foolproof strategy because I mean I'm sure all the big payment processes are kind of in League with each other and in communication with each other to some extent so you there may be some you know you'll get sort of banned by a whole clique of them or something but ... like other people have said here it seems there are payment processes who take on business who have been kicked out of stripe.
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Also no offense but my impression from Reading striped docs is like if they're going to you know be banning connect accounts or you know having issues with payments then you'll get some sort of warnings about like early forward warning or you know you'll get requests for information you know for compliance purposes for those connect accounts I don't know my sense is like maybe you just thought those requests or those notifications or just not important you know you got your business to run you don't have time for this you're sure that all your customers are legitimate you know you feel you can vouch for them and so your attitude was it doesn't f*** matter I don't have to do this. I mean maybe so you're saying their support wasn't responsive but maybe my feeling is you probably might not have been responsive in the past.
That's just my sense but you know I might be incorrect about that and I think it just kind of is reassuring for me to think that's the case because then I can think well I can do better you know I can have a a more assured relationship with them then what I've read about. Anyway that's my take on it you got to try to be prepared but I certainly offer a lot of good stuff.