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Stripe has decided to nuke my entire business

news.ycombinator.com

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Re: Stripe has decided to nuke my entire business

#271

Post by nibbleshifter »

layer8 wrote: post #202
awinter-py wrote: post #149

Earlier quoted context omitted.

seriously you should write this as a blog (or if you are trying to be pseud, let me interview you and I'll write it) if this is SOP it's important information

I’m curious what benefit you think publishing the comment as a blog post would provide over the existent HN comment (which also has its own URL: https://news.ycombinator.com/item?id=32855106 ). Possibly better SEO?

People outside of HN are more likely to click on and read a link to a blog post than a link to a random HN comment.

A blog post also feels more trustworthy than a random social media site comment.

Shocking, I know.

Re: Stripe has decided to nuke my entire business

#272

Post by carrotcarrot »

jstummbillig wrote: post #189
brightball wrote: post #131

Stuff like this is why I think a business should have a system that abstracts away the payment processor. I use Stripe for invoices, but I can easily send an invoice through another platform if needed. For processing transactions on the web, I would always lean toward using a service like ChargeBee that allows me to setup multiple payment gateways. Getting off the ground quickly is one thing, but the moment that you…

> Stuff like this is why I think a business should have a system that abstracts away the payment processor. Realistically, more humanly, payment processors and other big tech companies that are basically societies digital gum and infrastructure can simply not be tasked with making these calls. I also don't think they are very keen to do it but in the absence of timely regulation they must. There have to be more rigor…

You think stripe and PayPal are not keen to control the flow of information and business success?

Re: Stripe has decided to nuke my entire business

#273

Post by leobg »

edwinwee wrote: post #182
leobg wrote: post #166

Earlier quoted context omitted.

Who’s Edwin? Is that the username here? I’m having the same issue. Was hoping to resolve this using customer service rather than through social media. But I just can’t seem to talk to any real human at Stripe.

What issue are you seeing? Could you email me at edwin@stripe.com?

Thanks Edwin for reaching out. I’m on mobile right now, but I’ll email you tomorrow.

Re: Stripe has decided to nuke my entire business

#274

Post by gingerlime »

canadiantim wrote: post #214
symfrog wrote: post #185

Earlier quoted context omitted.

This is one of the reasons that I usually use https://killbill.io/

Have you tried or considered lago? (getlago.com) I haven't heard of killbill, so will definitely look into them. Love that they're open-source as well and seems like they've been at it a long while.

Thank you! First I hear about either of those, but definitely interesting. Are there paid / hosted versions of lago? after a sub-par experience trying to switch to ChargeBee I'm looking for alternatives, but struggle to find something that fits our needs.

Re: Stripe has decided to nuke my entire business

#275

Post by bobsmooth »

brk wrote: post #158
vertis wrote: post #87

The worst part about these type of cases is not being able to get a straight answer. There is a whole subset of big tech that has taken the "you must be a fraudster therefore we can't unfuck the situation" approach to customer support. It's an arms race with fraudsters that eventually sucks in legitimate businesses.

IMO it is not the "you must be a fraudster" logic as much as "we have enough other customers that we can burn you without much worry of repercussions". As much as I hate government intervention in business, it really seems like there needs to be a way to force companies to actually be direct, accessible, and reactive in cases like this. I went through something similar with Venmo randomly locking my account after I r…

>it really seems like there needs to be a way to force companies to actually be direct, accessible, and reactive in cases like this

That's what SLAs/contracts are for.

Re: Stripe has decided to nuke my entire business

#276

Post by theptip »

I’d probably use Stripe first if I built another FinTech. But it’s important to know that it’s viable to build your own ACH integration too. It took about a month of my engineering time to wire this all up for my last startup. (Not including contract time from the business side).

As a backup plan I’d suggest talking to a bank like SVB to see if you can set that up. (It’s always nice to have a warm standby payment rail if your business depends on it, though it’s really annoying to set up fully.)

For context the SVB integration is sending a NACHA file over sftp, you could do this manually for a single batch using the Python ACH library in an afternoon.

Yes, now you need to hold account/routing info, and collect PII like SSN/TIN. This makes infosec more expensive. But not as bad an option as going out of business.

On the plus side you can turn around debits much faster, use same-day ACH, and pay a few cents per transaction.

(If you need help on scoping/implementing this I happen to be available for consulting right now.)

Re: Stripe has decided to nuke my entire business

#277

Post by lnxg33k1 »

I think it has come the time for the internet community to start calculating customer service as an integral part of the quality of the service, I understand this post is about generating momentum and having the issue analysed by them sooner but its became silly to have to post on forums in order to get support, if a company sucks in terms of support, just look for something else

Re: Stripe has decided to nuke my entire business

#278

Post by sschueller »

imdsm wrote: post #128

Stripe CEO Patrick Collison: "What is happening?" => basically, a major uptick in attempted fraud over the first half of this year that necessitated making our systems stricter. But have an idea for a structural fix here. More soon. (DM me if you've had problems on this front.) https://twitter.com/patrickc/status/1550136569482252289

Why is it still possible to commit so much fraud with credit cards? Where is the second factor for CC use online or some other more secure way?

When I use my VISA chip and pin credit card online I sometimes depending on merchant/amount/etc have to approve the transaction via the credit card app. Should this be the defacto standard?

Re: Stripe has decided to nuke my entire business

#280

Post by vertis »

brk wrote: post #158
vertis wrote: post #87

The worst part about these type of cases is not being able to get a straight answer. There is a whole subset of big tech that has taken the "you must be a fraudster therefore we can't unfuck the situation" approach to customer support. It's an arms race with fraudsters that eventually sucks in legitimate businesses.

IMO it is not the "you must be a fraudster" logic as much as "we have enough other customers that we can burn you without much worry of repercussions". As much as I hate government intervention in business, it really seems like there needs to be a way to force companies to actually be direct, accessible, and reactive in cases like this. I went through something similar with Venmo randomly locking my account after I r…

Yeah, I had a trouble with Wise (formerly transferwise), with a rather large payment. The annoying thing was they delayed the payment of the 10% deposit, I sent the contract, approved, and then a month later they held up the balance as well.

I still love them. That issue aside they allow me to have a personal and business account in multiple currencies, and don't screw me on the exchange rates.

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