Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Stripe has decided to nuke my entire business

news.ycombinator.com

Post reply on HN
Print view View original

201–210 of 705 posts

Re: Stripe has decided to nuke my entire business

#201

Post by ceejayoz »

mikece wrote: post #7
droopyEyelids wrote: post #4

It sucks this happened to you, but like with all the PayPal hate stories, I notice you're very careful not to describe what type of business you operate.

Does it matter? PayPal and Stripe don't advertise that they will only do business with organizations with which they agree. To accept a business as a client for a mission critical service like payment processing and then summarily cancel or suspend service without notice should be able to be prosecuted the same as someone who vandalizes a physical storefront to the point they cannot open for business. This is non-tri…

> PayPal and Stripe don't advertise that they will only do business with organizations with which they agree.

https://stripe.com/legal/restricted-businesses

Re: Stripe has decided to nuke my entire business

#202

Post by layer8 »

awinter-py wrote: post #149
orionint wrote: post #121

Used to work for a “high risk” payment processor, we inherited tons of accounts that were terminated by Stripe, Square, and PayPal. Here’s one small bit of inside info that may help the newer businesses out there: Most real payment processors (e.g. banks, merchant services companies) “underwrite” a company BEFORE allowing them to process. Underwriting means they look over the business model, financials, etc and make…

seriously you should write this as a blog (or if you are trying to be pseud, let me interview you and I'll write it) if this is SOP it's important information

I’m curious what benefit you think publishing the comment as a blog post would provide over the existent HN comment (which also has its own URL: https://news.ycombinator.com/item?id=32855106). Possibly better SEO?

Re: Stripe has decided to nuke my entire business

#203

Post by ciguy »

I was recently banned from Paypal for life, with no reason given. I have literally used PayPal for over a decade, usually once or twice a year to pay family or friends back from something small. I have heard all the horror stories so I intentionally didn't use for anything unless the recipient had no other easy way to receive funds. I never used to pay for anything shady, or even buy anything really. It was almost always to pay someone back for dinner or something small like that.

And then one day last month I got an email saying my account had been banned. They would not give me a reason, and told me if I tried to open a new account it would be banned as well. Good riddance, I don't need them anyway, but talk about burning any vestige of good will they ever had.

It seems Stripe has gone the same way now. Time to move on to the next hot payments processing startup until they get big enough that they decide to start fucking their customers too.

Re: Stripe has decided to nuke my entire business

#204

Post by rchaud »

altairprime wrote: post #5

Where can we read your marketing copy? Where is the link to your website?

I can understand the need for anonymity. It wouldn't fill customers with confidence to Google the seller and find a giant thread about how his payments service cut off 35% of his customers.

Re: Stripe has decided to nuke my entire business

#205

Post by toomuchtodo »

awinter-py wrote: post #149
orionint wrote: post #121

Used to work for a “high risk” payment processor, we inherited tons of accounts that were terminated by Stripe, Square, and PayPal. Here’s one small bit of inside info that may help the newer businesses out there: Most real payment processors (e.g. banks, merchant services companies) “underwrite” a company BEFORE allowing them to process. Underwriting means they look over the business model, financials, etc and make…

seriously you should write this as a blog (or if you are trying to be pseud, let me interview you and I'll write it) if this is SOP it's important information

Would appreciate this blog or further deep dives; I’d like to take it to legislators and regulators demonstrating a regulatory gap.

Re: Stripe has decided to nuke my entire business

#206

Post by brightball »

symfrog wrote: post #185
brightball wrote: post #131

Stuff like this is why I think a business should have a system that abstracts away the payment processor. I use Stripe for invoices, but I can easily send an invoice through another platform if needed. For processing transactions on the web, I would always lean toward using a service like ChargeBee that allows me to setup multiple payment gateways. Getting off the ground quickly is one thing, but the moment that you…

This is one of the reasons that I usually use https://killbill.io/

I will definitely look into that.

Re: Stripe has decided to nuke my entire business

#208

Post by JohnFen »

wpietri wrote: post #70
mikece wrote: post #17

Earlier quoted context omitted.

And how many times does a company claim you have violated TOS and then refuse to tell you how you violated the TOS? To act in this manner nullifies the TOS in my opinion.

It definitely sucks for the merchant companies ending up on the pointy end of the TOS. But you also need to consider the payment company side of things. They face a relentless tide of fraud and shady merchants. If they are too transparent about exactly how they detect a problem, that makes it much easier for the criminals, scam artists, and dodgy merchants to get around TOS enforcement. The real culprits here are the…

> If they are too transparent about exactly how they detect a problem, that makes it much easier for the criminals, scam artists, and dodgy merchants to get around TOS enforcement.

I get that, but I don't see how actually telling people what term of service was violated gives too much leverage to the bad guys.

Re: Stripe has decided to nuke my entire business

#209

Post by canadiantim »

brightball wrote: post #131

Stuff like this is why I think a business should have a system that abstracts away the payment processor. I use Stripe for invoices, but I can easily send an invoice through another platform if needed. For processing transactions on the web, I would always lean toward using a service like ChargeBee that allows me to setup multiple payment gateways. Getting off the ground quickly is one thing, but the moment that you…

I'm just starting to use Lago (getlago.com) for this. I'm not affiliated with them, but it solves the need for me for an open-source payment-processor-agnostic billing system that can easily swap between processors while maintaining a single source of truth.

Re: Stripe has decided to nuke my entire business

#210

Post by cronix »

CharlesW wrote: post #78
ianhawes wrote: post #40

I will take the OP's story at face value, but I think a common theme in these sort of posts is the "Stripe not happy with my business model" angle which typically does not actually include any details about the business model. For example, a few weeks ago the founder of Tailwind tweeted [0] about how Stripe had shut down their account when they were set to launch the Tailwind Job Board, despite many other job boards…

Stripe reactivated the Tailwind account the same day, which means something at Stripe was broken in that case. How is "coaching" an obvious gray area?

I'd wager if Adam didn't have over 100k followers on Twitter, and wasn't a big deal in the web development community (most have heard of either him, or at least TailwindCSS), he'd get the same treatment as the OP, which is "you did one or more things wrong that's listed on this huge page of conditions, go figure it out."
Post reply on HN