Live data from Hacker News

Stripe has decided to nuke my entire business

news.ycombinator.com

121–130 of 705 posts

Re: Stripe has decided to nuke my entire business

#121
Used to work for a “high risk” payment processor, we inherited tons of accounts that were terminated by Stripe, Square, and PayPal. Here’s one small bit of inside info that may help the newer businesses out there:

Most real payment processors (e.g. banks, merchant services companies) “underwrite” a company BEFORE allowing them to process. Underwriting means they look over the business model, financials, etc and make sure the business is an acceptable risk, not doing anything illegal or against their terms, etc. So you’re more likely to be declined initially, but if you’re lit up, you should be good for the future because the underwriters actually saw the deal and approved it.

While I haven’t worked for these other companies, a lot of experience seems to show that Stripe, Square and PayPal operate differently: they light up ANYONE, and then only underwrite when the account hits a critical threshold of revenue. So it’s easy to get an account there, but if you scale up, that’s when you’ll be scrutinized and potentially terminated. It’s a very unethical practice because it ends up hitting businesses at the worst possible time, when the termination or suspension causes a huge financial hit.

So basically, always have a backup processor and use these web based services at small scale to prove out your model, but NEVER rely on them as your sole payment solution.

Re: Stripe has decided to nuke my entire business

#122

I will take the OP's story at face value, but I think a common theme in these sort of posts is the "Stripe not happy with my business model" angle which typically does not actually include any details about the business model. For example, a few weeks ago the founder of Tailwind tweeted [0] about how Stripe had shut down their account when they were set to launch the Tailwind Job Board, despite many other job boards…

Stripe reactivated the Tailwind account the same day, which means something at Stripe was broken in that case. How is "coaching" an obvious gray area?

I'd imagine many "coaches" promise the world and deliver very little. They likely have very high chargebacks / returns / disputes that Stripe would rather not deal with.

Re: Stripe has decided to nuke my entire business

#123

Earlier quoted context omitted.

An incredibly unhelpful comment.

If I were helpful, I'd probably drop a comment on HN for the first time in a week to shit on someone's advice for moving forward with no advice of my own and nothing else to say. Talk about the ultimate hypocrite.

No post body was provided.

Re: Stripe has decided to nuke my entire business

#125
post #17

Earlier quoted context omitted.

And how many times does a company claim you have violated TOS and then refuse to tell you how you violated the TOS? To act in this manner nullifies the TOS in my opinion.

Never. In 20+ years of using Internet I have never been banned unduly from any service. I have seen way to many stories about people claiming to have been banned for no reasons from services (online video games are a popular one) before it is revealed the ban was 100% legitimate, to take any new story like this at face value.

I was banned by PayPal once because I didn't sign up with an SSN or EIN and proceeded to make enough to trigger a review because they couldn't file a proper 1099-K on me. This was an oversight on my part and I offered to correct the situation by submitting any documentation they needed -- photo ID, SSN, prior year tax returns to PROVE that I was paying tax on the revenue coming from PayPal, the new LLC and EIN I had for that company's activity. They refused to update my account, told me to start over with a new account, and then similarly ban-hammered me again (probably because I started an account after getting banned even though it's what they told me to do!).

I made a mistake out of inexperience, was refused the chance to correct that mistake, and all of my PayPal accounts -- including my PERSONAL account that I had had for years -- were banned because they were started by a person (me) who had an account frozen or banned. Is that a legitimate enough story?

Re: Stripe has decided to nuke my entire business

#126
post #75
post #45

Earlier quoted context omitted.

If gmail/outlook/yahoo bans you or mark you as spam, you are not gonna get much done.

Yes the maximally centralized form of a protocol like email is the one we have now where a few large actors can collude to cut you off from large swaths of the network. However, that’s different than a singular actor, but more importantly, nothing is stopping a counterforce from coming in and correcting that regime. It’s possible we may see email revert to a less centralized form over time as various people choose to…

The point is email as a protocol is extremely open, but email as a network is quite centralized. There aren’t any great options here because buildings a system is easy but interfacing it with the real world and all it’s laws and bad actors is hard.

What people forget is interfacing with systems designed to operate in the real world is at best an abstraction over this difficulty and eventually it gets exposed for the mess it actually is.

Re: Stripe has decided to nuke my entire business

#127
post #76

Earlier quoted context omitted.

Here it is! The raison d'etre of these posts to HN!

Someone reaching out in this case is nice but what about folks who can't get their complaint to the top of the HN front page? I'm hopeful the OP gets everything sorted out but these no-warning, no-explanation, no-recourse suspensions need to be prohibited when the only thing a company says is "TOS violation."

There's a variety of cases where the only legal messaging around the suspension is approximately that. Whether or not Stripe is doing wrong here, they do have to comply with US law and that type of law will result in that shape of suspension and therefore this type of story appearing on HN.

Re: Stripe has decided to nuke my entire business

#128
Stripe CEO Patrick Collison:

"What is happening?" => basically, a major uptick in attempted fraud over the first half of this year that necessitated making our systems stricter. But have an idea for a structural fix here. More soon. (DM me if you've had problems on this front.)

https://twitter.com/patrickc/status/1550136569482252289

Re: Stripe has decided to nuke my entire business

#130
post #66

I work at Stripe. Could you email me at edwin@stripe.com and I can dig into this?

You’re a nice guy to try and solve OP’s problem. But OP’s problem isn’t really the problem. The problem is that OP’s problem is reposted here weekly by someone new and they have to pray that you or someone else use backchannels to solve their hellish issue. There’s a meta-problem. Can you just dig into that problem instead? Then you won’t have to dig into these sub-problems once a week.

I'm sure OP would prefer he dig into the specific problem first
Post reply on HN