Earlier quoted context omitted.
Everyone wanted to watch and share video clips on their computer directly on the web without and without having to care about codecs, file formats, and hosting. No one wants to have business meetings wearing VR headsets or give NFTs to virtual panhandlers or any of the other silly usecases for a modernized version of Lawnmower Man.
At one point no one wanted to have business meetings on Zoom, but the technology improved and the culture changed such that it's now ubiquitous. Metaverse technology is still really clunky today and used only by a few early adopters, but it's entirely possible that the experience will improve a lot in 10 years. Who knows?
No one wants to use Zoom now. It's either required or the lesser of two evils (the other evil being working in an office).