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Bank tells customers to disable updates and not upgrade to iOS 16

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Re: Bank tells customers to disable updates and not upgrade to iOS 16

#151

Post by droopyEyelids »

ChrisMarshallNY wrote: post #68
gregoriol wrote: post #50

While it's not clear what the exact problem is in this case, the Triumph motorcycle company seems also to have issued a message about not updating iOS because of a bluetooth connectivity issue with it ( https://superbike-news.co.uk/triumph-motorcycles-ios16-updat... ). It is annoying that Apple breaks existing apps. System updates should keep existing apps working as they are, and only impose changes to those that ar…

> Apple breaks existing apps. They have a pretty long beta program (source: Apple dev., since 1986). If your app doesn't work with the upcoming release, it's not Apple's fault. Some companies will refuse to start testing, until the OS is officially released. That's a corporate process problem, and not Apple's. I'm not an Apple apologist, though I am often accused of being so (because I develop Apple apps, that is eno…

I work at a big 2nd-tier tech company and corporate security policies prohibit beta versions of OSes. Our ios and android apps are a huge part of our business yet the only way for devs to work on updates is to subvert corp security like figure out how to proxy client certs or bridge the corp network from their laptop to their personal equipment.

Its a huge fight every year that never gets resolved

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#152

Post by fnordpiglet »

amelius wrote: post #59

This is the difference between Microsoft and Apple. Where Microsoft goes through great lengths to keep new versions of OSes compatible with previous ones, Apple just lets users and developers sort it out.

That’s why the Microsoft mobile operating system is so much more successful.

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#153

Post by makeitdouble »

ajaimk wrote: post #91
superkuh wrote: post #63

Everyone is jumping on the bank for not staying up to date with the frequent and massive chanages that Apple makes. But this is only a news story because it is a bank, this scenario happens constantly to a large fraction of all iOS software. The problem here is that modern libs and standards change so fast (similar to JS) that it really is hard for anyone without a megacorp's worth of software dev employees to keep u…

They've had 3 months to test the new iOS software. That's the whole purpose of WWDC in June and new OS coming out in September

I don’t think it’s crazy for any company to want more than 3 months to support a new OS.

This specific situation is unfortunate, but I’d expect many other companies to have a mildly broken app for a few months. In particular, the punch hole gimmick was kept a secret and I’d expect apps who expected no touch target in that area to have to rethink a bunch of assumptions.

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#154

Post by jen20 »

InCityDreams wrote: post #65
tdubhro1 wrote: post #34

Earlier quoted context omitted.

All the staff you interact with have been to the same handful of British public schools (ie private fee schools) so you never have to talk to someone who is ignorant of precisely your standing in the British class system and they will all speak with comforting RP, follow the cricket, and drop an occasional Latin phrase into the conversation. Banking service is basically as shite as all the rest. [source: I ran a comp…

"RP" explained for oiks: https://en.wikipedia.org/wiki/Received_Pronunciation Think William Reece-Mogg, not Dick van Dyke.

More Jacob Rees-Mogg than William - it’s important that there be absolutely no discernible substance, skill or wit behind the voice.

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#155

Post by dpkirchner »

crazygringo wrote: post #7

Separately from the utter ridiculousness of this... ...can anyone guess what about their app might break in iOS 16? I was under the impression that iOS updates didn't generally break compatibility, unless it's locking down some kind of permission. But I'm having a hard time imagining what a banking app would rely on that would change underneath it?

Maybe they're still using FTP (support removed in iOS 16).

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#156

Post by CharlesW »

SilasX wrote: post #134
thr0wawayf00 wrote: post #10

This is one of the most exclusive banks in the world, counting the British Royal Family among their notable clients, and they can't even be bothered to keep their mobile app up to date. Pretty much sums up what rich people think about technology: make it sexy and powerful but I don't want to hear about ongoing maintenance costs. According to Wikipedia, new clients needed £500k in disposable funds to set up an account…

Interesting how you don’t frame it as “Apple can’t be bothered to maintain APIs and avoidably forces everyone to rewrite everything to save them the effort”.

It’s not framed that way because that’s not what’s happening here.

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#157

Post by rco8786 »

thr0wawayf00 wrote: post #10

This is one of the most exclusive banks in the world, counting the British Royal Family among their notable clients, and they can't even be bothered to keep their mobile app up to date. Pretty much sums up what rich people think about technology: make it sexy and powerful but I don't want to hear about ongoing maintenance costs. According to Wikipedia, new clients needed £500k in disposable funds to set up an account…

That’s quite a jump there.

One bank is bad at maintaining their app all the way to a blanket statement about rich people and technology.

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#158

Post by junofan »

kennend3 wrote: post #136
tomrod wrote: post #113

Earlier quoted context omitted.

Not at 500k. Exclusive private offices start making financial sense in the 160M to 200M range. There are shared private offices below that, but this* gets nebulous with asset management and such. Edit: thst -> this. Mobile autocorrects the wrong "correction"

as someone posted, 500K was like 20 years ago.. it is now a million dollars. and no one said they have 'exclusive accountants'. There are accounting services where you pay them for a few days work and they take care of all your bills for you. I've only met one multi-billionaire in my life and can assure you that he has never seen his bills, let alone pay them. He doesnt even own a smart phone, because he has assistan…

The comment you’re responding to is talking about family offices.

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#159

Post by gregoriol »

saagarjha wrote: post #145
gregoriol wrote: post #76

Earlier quoted context omitted.

Depends on how much their users actually use it. Maybe the app is just a gadget and not their main business tool. Most companies with such kind of app usage won't have a team all year round for their app and will work with contractors on a project basis.

Sounds like "app doesn't work on iOS 16" would be an appropriate thing to get a contractor team to fix?

And every client of every iOS contractor is asking the same "please check and fix" within the same 3 months (2 of which are also during summer holiday period in many places).

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#160

Post by fnordpiglet »

csdvrx wrote: post #28

The EU bank market is weird. Most comments here don't understand that for some customers, not having to upgrade the mobile OS is a feature, not a bug. You might care about safety etc. These users just don't care - it's another person problem, so they don't want gizmos to enhance "safety" if they are cumbersome. The intersection of these customers with Coutts typical clients (>500k in liquid funds according to the com…

Going through Byzantine steps to disable automatic OTA updates that apply while you are sleeping seems like the exact opposite of what you’re saying. The disabling is cumbersome, the updates are invisible. That’s not reason this is happening. The reason is clearly they aren’t ready for the update with their own forward compatible update so are shifting the burden to their customers.
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