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Bank tells customers to disable updates and not upgrade to iOS 16

coutts.com

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Re: Bank tells customers to disable updates and not upgrade to iOS 16

#101

Post by AJRF »

JumpCrisscross wrote: post #33
thr0wawayf00 wrote: post #10

This is one of the most exclusive banks in the world, counting the British Royal Family among their notable clients, and they can't even be bothered to keep their mobile app up to date. Pretty much sums up what rich people think about technology: make it sexy and powerful but I don't want to hear about ongoing maintenance costs. According to Wikipedia, new clients needed £500k in disposable funds to set up an account…

> they can't even be bothered to keep their mobile app up to date Guessing their clients aren’t banking via mobile apps, their staff having lines to their banker. Most top-tier private banks barely have an online presence. If you want something, you (or your assistant) calls or texts your banker.

Coutts has (in)famously gone through a digital transformation recently making talking to a personal banker exceedingly difficult. They are getting slaughtered on social media and on review sites for the change, because the new website and app are extraordinarily bad, even for a bank.

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#103

Post by ppetty »

The demographics should not matter, period. The idea that few people use the app or that direct communication is the standard at a wealth management bank like this doesn’t mean lack of preparedness is okay. In other words what omissions or lapses should a millionaire be okay with.

I’m not in the market for this type of bank, but software update reliability is important… As important as things like 2FA maybe not? But this seems like a non-trivial mistake.

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#104

Post by londons_explore »

gregoriol wrote: post #50

While it's not clear what the exact problem is in this case, the Triumph motorcycle company seems also to have issued a message about not updating iOS because of a bluetooth connectivity issue with it ( https://superbike-news.co.uk/triumph-motorcycles-ios16-updat... ). It is annoying that Apple breaks existing apps. System updates should keep existing apps working as they are, and only impose changes to those that ar…

Especially in Apples case, because Apple have a copy of every binary ever signed to run on iOS.

That means they can theoretically make every app run exactly the same on new or old OS, and they could totally have a fuzzer to ensure this.

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#105

Post by kennend3 »

thr0wawayf00 wrote: post #10

This is one of the most exclusive banks in the world, counting the British Royal Family among their notable clients, and they can't even be bothered to keep their mobile app up to date. Pretty much sums up what rich people think about technology: make it sexy and powerful but I don't want to hear about ongoing maintenance costs. According to Wikipedia, new clients needed £500k in disposable funds to set up an account…

What I find interesting is you think the ultra-rich do their own banking?

They are not paying assistants and accountants so they can do mundane tasks like login to a banking site and pay a bill.

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#106

Post by dangus »

superkuh wrote: post #63

Everyone is jumping on the bank for not staying up to date with the frequent and massive chanages that Apple makes. But this is only a news story because it is a bank, this scenario happens constantly to a large fraction of all iOS software. The problem here is that modern libs and standards change so fast (similar to JS) that it really is hard for anyone without a megacorp's worth of software dev employees to keep u…

I would criticize the bank for suggesting to non-technical customers to disable automatic updates.

I think that’s a major security issue for the average person.

Companies like this act like their services are special and that customers should bend over backwards to accommodate their own shortcomings.

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#107

Post by drexlspivey »

On the other hand here’s the email I received from Revolut (European neobank similar to cashapp) yesterday:

Apple sent out a notification on Wednesday 17 August warning of two security issues within their operating system, and advised users to update their devices to the latest version to resolve them.

As you've previously accessed your Revolut account from an iOS device, we advise you to follow this recommendation as soon as possible.

You can update your device via Settings > General > Software Update.

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#108

Post by nus07 »

andy_ppp wrote: post #94
thr0wawayf00 wrote: post #10

This is one of the most exclusive banks in the world, counting the British Royal Family among their notable clients, and they can't even be bothered to keep their mobile app up to date. Pretty much sums up what rich people think about technology: make it sexy and powerful but I don't want to hear about ongoing maintenance costs. According to Wikipedia, new clients needed £500k in disposable funds to set up an account…

The whole of British society is structured this way. Constantly blaming poor people when a good proportion of rich people are rent seeking and/or not doing the most basic things to help their customers.

It’s no different from Reagan Republicans. All the rules are for thee(the poor) but not for me(the wealthy).

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#109

Post by joshmanders »

superkuh wrote: post #63

Everyone is jumping on the bank for not staying up to date with the frequent and massive chanages that Apple makes. But this is only a news story because it is a bank, this scenario happens constantly to a large fraction of all iOS software. The problem here is that modern libs and standards change so fast (similar to JS) that it really is hard for anyone without a megacorp's worth of software dev employees to keep u…

> The problem here is that modern libs and standards change so fast (similar to JS) that it really is hard for anyone without a megacorp's worth of software dev employees to keep up.

Are you so sure of this? I have apps that haven't been updated in years that still run on my iPhone 13 Pro Max using latest iOS.

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#110

Post by simonjgreen »

99% of Coutts and similar customers absolutely will not mind, they're not the demographic. And nobody else should either, because they're not impacted. Speaking as an ex Coutts customer, until recently they didn't even have a mobile banking app. The bank I moved too as a marginally better one, and it's one of the reasons why I moved to them.

I absolutely do not operate day to day from these accounts, they are for doing specialist things and making large movements. Only a very small portion of this banks customers will use them for day to day needs.

Private banking is more like business banking for personal use. Oh and also networking events for people who speak a certain way to meet other people who speak a certain way. /eyeroll

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