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Bank tells customers to disable updates and not upgrade to iOS 16

coutts.com

1–10 of 312 posts

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#6
The disclaimer at the bottom is the icing:

"A smartphone or tablet with a recent version of iOS or Android is required to access our digital service. Read-only access will be provided to users age 11 to 16. Access to our digital service is at our discretion. To activate the service, we’ll need to hold an email address and mobile phone number. Face ID and fingerprint recognition available on selected devices. Payments made to new payees over a certain value will need to be made on the desktop version as an additional layer of security."

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#7
Separately from the utter ridiculousness of this...

...can anyone guess what about their app might break in iOS 16? I was under the impression that iOS updates didn't generally break compatibility, unless it's locking down some kind of permission. But I'm having a hard time imagining what a banking app would rely on that would change underneath it?

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#9
post #5

Get another bank if at all possible

Or at least don't use their mobile app

Nah, get another bank. Any FI that has to encourage users not to upgrade to the latest iOS because of engineering problems has significant other issues that they are able to still hide.

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#10
This is one of the most exclusive banks in the world, counting the British Royal Family among their notable clients, and they can't even be bothered to keep their mobile app up to date. Pretty much sums up what rich people think about technology: make it sexy and powerful but I don't want to hear about ongoing maintenance costs. According to Wikipedia, new clients needed £500k in disposable funds to set up an account back in 2001.[0]

[0] https://en.wikipedia.org/wiki/Coutts

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