Part of me thinks this was faked/exaggerated at the time, except... Once on Amazon, I ordered an open tent. Basically, it is just an aluminum frame, 12 feet×12, 8 feet high, with canvas, to keep the sun off when presenting things at outdoor events. The one I received took 5 weeks to arrive, and was supposed to be new. But it was used, with scruff marks on the posts. I sent pics, and said "Hey, this is supposed to be…
Ad the time to seal off an area, shake the cans....
Jack up the price, 3 for the price of two, when it all fucks up, give 20% off...they fucking love it.
Save 8.1%. Sold. Save $10.00 if you buy 3. Sold.
Return the fucking thing. It's not what you wanted. Or, start the haggle BEFORE you enter into the negotiation.
Thankfully, a company i just dealt with explained/ replied to every question very clearly that if i got fucked, they will pay. Ha. I doubled my order. But, if i need to paint anything....it goes back (the items have to be failsafe). Or, i would have requested 'sub-standard paint job...no problem".
My credit card/ bank do not understand 'quality', or 'taste', or 'dissatisfaction'. I do, and I'm the customer.