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AirPods Pro Service Program for Sound Issues

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Re: AirPods Pro Service Program for Sound Issues

#61

Can any other runners comment on the new airpods for durability. I've killed 3 pairs due to sweat from running seemingly shorting them out and then they never seem to recover. the sound is great but I can't really tell much a difference between them and the $50 pair I tend to buy from amazon. That could be due to my 40 year old ears though. They do connect really well and allow me to connect to both my phone and lapt…

I completed a 500 mile hike wearing AirPod pros and they're still kicking

Re: AirPods Pro Service Program for Sound Issues

#62
What happens when the battery no longer holds a charge? Are they able to replace them or do you have to toss them in the trash?

I’ve been avoiding these because they seem like wasteful fast fashion. I imagine having to throw them out in ~2-3 years, where as my over ear Beyers will likely last the rest of my life.

Re: AirPods Pro Service Program for Sound Issues

#63
Had four or five pairs replaced due to this issue. The most recent repair seems to have fixed the issue, but the noise cancellation is noticably worse than the launch set. On the bright side, it was nice getting a pair with refreshed batteries back each time.

Re: AirPods Pro Service Program for Sound Issues

#64
post #62

What happens when the battery no longer holds a charge? Are they able to replace them or do you have to toss them in the trash? I’ve been avoiding these because they seem like wasteful fast fashion. I imagine having to throw them out in ~2-3 years, where as my over ear Beyers will likely last the rest of my life.

I contacted Apple about this issue with my 1st gen AirPods (non-pro) in mind. They were basically unusable since the batteries would only hold a charge lasting a few minutes. I was offered to send them in for a battery replacement IIRC, but that would’ve set me back as much as the cost of a new pair, so I ended up just buying a new pair instead. I agree, it does feel quite wasteful.

Re: AirPods Pro Service Program for Sound Issues

#65
post #24

Earlier quoted context omitted.

Just anecdata, but I have been running with non-pro AirPods for years with no problems like one you describe. I tend to sweat a lot, so by the end of the run they are pretty wet. No shorting or other electrical issues. The only problem I've had was ear wax buildup (yeah, gross, I know) with the first/second AirPods generation (the ones with the long stem). I was able to use alcohol & hydrogen peroxide to clean them u…

The only problem I've had was ear wax buildup Fun-tac is your friend.

What's "fun-tac"?

Re: AirPods Pro Service Program for Sound Issues

#66
I am at the 5th and 4th replacements (left and right, or might be the reverse). I do hope these issues were fixed in 2nd gen.

At one time, I have found a YouTube video describing how to fix the noise cancelling issue by literally sucking on the external microphone grille of the malfunctioning AirPod. Oddly enough, it did fix the problem temporarily. I think there may be a valve that is used to equalize the pressure between the sealed ear and the outside, and if that gets stuck opened or closed the noise cancelling fails. In my case, low frequency sounds were passing through. Very annoying.

Worth noting, I had the clicking noise issue with Sony WH-1000XM3, too. The behavior was exactly the same as with the AirPods Pro. Whenever a change in pressure occurred (door/window closed or opened), and during walks or even just moving the head in certain ways, the clicking noise started. This only happened when ANC was active, both for AirPods Pro and for the Sonys.

With Apple, I never had any problems getting a replacement, and it was in two countries that do not have official Apple Stores. However, with the Sony it was a completely different story. I had them fixed in warranty, just to find out they were not actually fixed. They replaced the headband that had really nothing to do with the problem. Eventually, after lots of emails and calls, the store I bought them from just gave me back my money.

Re: AirPods Pro Service Program for Sound Issues

#67
post #66

I am at the 5th and 4th replacements (left and right, or might be the reverse). I do hope these issues were fixed in 2nd gen. At one time, I have found a YouTube video describing how to fix the noise cancelling issue by literally sucking on the external microphone grille of the malfunctioning AirPod. Oddly enough, it did fix the problem temporarily. I think there may be a valve that is used to equalize the pressure b…

I'm thinking my WH-1000XM3's were faulty, the ANC didn't work very well unless music or brown noise was played at relatively high volume. Also the sound quality was really 'muddy', very muffled and very bass-dominant. I returned them. Neither of these issues were present on a no-name chinese 60 euro ANC headphone.

Re: AirPods Pro Service Program for Sound Issues

#68
post #46

I have the distinct feeling that the current generation of AirPod Pros suffer from a lot of reliability issues. I had to replace them 3 times in a year. I don’t use them for sports, I’m careful not to wet them, keep them clean, and they developed noise cancellation issues on one side, or noise. My guess is that there is a non negligible portion that gets returned. I sincerely hope the new version is more robust, the…

I’m surprised to hear all the complaints of early failures, since my experience has basically been the opposite. I bought used AirPods Pro on backmarket and accidentally sent them through the wash a few months in. But they still work flawlessly over a year later, and I even use them for running.

Re: AirPods Pro Service Program for Sound Issues

#69
post #56

My experience with Airpods Pro has been excellent for what I originally bought them for, listening to music. However, I later (after the warranty period, naturally) started trying to use them for calls, and noticed something I’m not sure is covered by this program: Occasional, random “blips” where there’s some kind of discontinuity in the sound for ~200ms, with a ~100ms offset between the left and right channels. It’…

This does sound a lot like Bluetooth issues which are of course almost impossible to debug. At this point the only Bluetooth device I use is my mouse and AirPods. The rest I switched back to wires because of how unreliable it is especially in a residential building with lots of wifi access points.

Is there a known correlation of interference between WiFi and Bluetooth?

Re: AirPods Pro Service Program for Sound Issues

#70

My experience with Airpods Pro has been excellent for what I originally bought them for, listening to music. However, I later (after the warranty period, naturally) started trying to use them for calls, and noticed something I’m not sure is covered by this program: Occasional, random “blips” where there’s some kind of discontinuity in the sound for ~200ms, with a ~100ms offset between the left and right channels. It’…

Take it to the Apple Store. They'll very likely replace them.

Back in late 2020 I took mine in for an issue in one Airpod. They ran them through their little testing device and determined they had other problems too and just gave me another. Worse they can do is tell you no, but they're pretty liberal about just replacing them.

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