[deleted]
AirPods Pro Service Program for Sound Issues
51–60 of 122 posts
Re: AirPods Pro Service Program for Sound Issues
#52My experience with Airpods Pro has been excellent for what I originally bought them for, listening to music. However, I later (after the warranty period, naturally) started trying to use them for calls, and noticed something I’m not sure is covered by this program: Occasional, random “blips” where there’s some kind of discontinuity in the sound for ~200ms, with a ~100ms offset between the left and right channels. It’s annoying enough that I take them out before a call or meeting.
I had a tough enough time describing it just now (it’s the sort of problem that is inherently un-Googleable), but has anyone else experienced this, and have you had any luck with the service program?
Re: AirPods Pro Service Program for Sound Issues
#53My experience of the Service Program has been very poor. One of my AirPods Pro has an annoying tick. It's like a metronome (regular) and orthogonal to the music I'm listening to. I've taken it to the Apple Store, but instead of the service rep putting it in their ear to confirm the issue, they use some machine that checks and, in my case, "computer says no!" to my complaint. https://www.youtube.com/watch?v=0n_Ty_72Qd…
The employee should not have to put it in their ear.
Re: AirPods Pro Service Program for Sound Issues
#54My AirPods Pro are great except the left one drains it's battery about twice as fast as the right one. Has anybody here experienced something similar? Will Apple do anything about it?
That’s expected, the left side does more work than the right in normal usage.
Re: AirPods Pro Service Program for Sound Issues
#55Buying AirPods Pro when I lost my original AirPods was probably one of the worst purchases I've made recently. They keep falling out no matter what I do, until I got these silicon "shark tip" covers that mimic the kind of eartips a lot of sports headphones have. It's so annoying.
What brand/model tip did you end buying? My favorite ear tips for the longest time have been the triple flange ones from Etymotic but they are a little behind the curve and still only sell wired earphones.
Re: AirPods Pro Service Program for Sound Issues
#56My experience with Airpods Pro has been excellent for what I originally bought them for, listening to music. However, I later (after the warranty period, naturally) started trying to use them for calls, and noticed something I’m not sure is covered by this program: Occasional, random “blips” where there’s some kind of discontinuity in the sound for ~200ms, with a ~100ms offset between the left and right channels. It’…
This does sound a lot like Bluetooth issues which are of course almost impossible to debug.
At this point the only Bluetooth device I use is my mouse and AirPods. The rest I switched back to wires because of how unreliable it is especially in a residential building with lots of wifi access points.
Re: AirPods Pro Service Program for Sound Issues
#57I just love how Shakespearian "Airpods Pro" is. Hubble bubble.
Re: AirPods Pro Service Program for Sound Issues
#58My AirPods Pro are great except the left one drains it's battery about twice as fast as the right one. Has anybody here experienced something similar? Will Apple do anything about it?
Are you using it a lot in calls? I think it could depend on which microphone is actively used.
I don't think I've ever used it in a call. I also rarely use noise cancelling or transparency modes. I do use "hey siri" sometimes though.
Right now, my left ear bud is good for 2 hours of music at the most and the right one is good for about 4 hours.
Re: AirPods Pro Service Program for Sound Issues
#59My experience with Airpods Pro has been excellent for what I originally bought them for, listening to music. However, I later (after the warranty period, naturally) started trying to use them for calls, and noticed something I’m not sure is covered by this program: Occasional, random “blips” where there’s some kind of discontinuity in the sound for ~200ms, with a ~100ms offset between the left and right channels. It’…
Yes! I have this exact same problem on my AirPods Pro, and only during phone calls and meetings as well.
I’ve also had a tough time describing it, so couldn’t Google for it. I’ve also held off on taking it to the apple store to get it looked at, just because I didn’t know how to describe it well. May be I’ll just use your description now.
Just yesterday two people told me that they hear echos when I use my AirPods on two different meetings, so I had to switch to using wired headphones. Adding that to my list of problems. I wish I could just return the product now.
Re: AirPods Pro Service Program for Sound Issues
#60My experience of the Service Program has been very poor. One of my AirPods Pro has an annoying tick. It's like a metronome (regular) and orthogonal to the music I'm listening to. I've taken it to the Apple Store, but instead of the service rep putting it in their ear to confirm the issue, they use some machine that checks and, in my case, "computer says no!" to my complaint. https://www.youtube.com/watch?v=0n_Ty_72Qd…
Contact them via phone or online chat; with no way to test remotely, they will offer to exchange the AirPods in most cases.