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AirPods Pro Service Program for Sound Issues

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Re: AirPods Pro Service Program for Sound Issues

#21

Post by gizmo »

chollida1 wrote: post #15

Can any other runners comment on the new airpods for durability. I've killed 3 pairs due to sweat from running seemingly shorting them out and then they never seem to recover. the sound is great but I can't really tell much a difference between them and the $50 pair I tend to buy from amazon. That could be due to my 40 year old ears though. They do connect really well and allow me to connect to both my phone and lapt…

I also ruined a pair of Airpod pros that way. Got them replaced on warranty, but I'm still annoyed because Apple has ads where people run with Airpods but if you do they'll break.

Re: AirPods Pro Service Program for Sound Issues

#22

Post by gizmo »

paultopia wrote: post #11

the most annoying thing about the airpods pro for me is that a good percentage of the time (maybe 15%, give or take), only one of the actual airpods will connect when I stick them in my ears. I got a buzzing a few months ago and swapped them out under the service program, hoping it would also fix the only-one-airpod-connecting issue, but, well, it didn't. (A large percentage of the time I realize that this is because…

I used the "how to connect a replacement airpod" steps (on both) to fix the issue where only one airpod would connect.

Re: AirPods Pro Service Program for Sound Issues

#23

Post by tinus_hn »

andsoitis wrote: post #2

My experience of the Service Program has been very poor. One of my AirPods Pro has an annoying tick. It's like a metronome (regular) and orthogonal to the music I'm listening to. I've taken it to the Apple Store, but instead of the service rep putting it in their ear to confirm the issue, they use some machine that checks and, in my case, "computer says no!" to my complaint. https://www.youtube.com/watch?v=0n_Ty_72Qd…

Without commenting on the rest of your story I do not fault the representative for refusing to put customers’ AirPods in their ear.

Re: AirPods Pro Service Program for Sound Issues

#24

Post by eludwig »

chollida1 wrote: post #15

Can any other runners comment on the new airpods for durability. I've killed 3 pairs due to sweat from running seemingly shorting them out and then they never seem to recover. the sound is great but I can't really tell much a difference between them and the $50 pair I tend to buy from amazon. That could be due to my 40 year old ears though. They do connect really well and allow me to connect to both my phone and lapt…

Just anecdata, but I have been running with non-pro AirPods for years with no problems like one you describe. I tend to sweat a lot, so by the end of the run they are pretty wet. No shorting or other electrical issues.

The only problem I've had was ear wax buildup (yeah, gross, I know) with the first/second AirPods generation (the ones with the long stem). I was able to use alcohol & hydrogen peroxide to clean them up a bit, but eventually the sound is muffled pretty bad.

I have recently switched to a pair of the latest version, AirPods 3 (with the shorter stems) and they seem to be made better in general. No sound problems and they seem to stay cleaner with minimal regular cleaning. I use a toothpick to gently remove any buildup as needed. The fit of the 3s is significantly different that the older version and did require some getting used to. They are a bit larger in the ear.

Re: AirPods Pro Service Program for Sound Issues

#25

Post by Starmina »

yabqk wrote: post #4

I’ve had my AirPods Pro for two years now and I’ve had to have both (left and right) replaced twice because of this. Unfortunately they are now out of warranty. I hope 2nd gen doesn’t suffer from something like this.

Got them replaced both for free in an Apple store, I thought only one was bugging out but their test machine said both were "broke". It was out of warranty since well over a year.

Re: AirPods Pro Service Program for Sound Issues

#26

Post by eej71 »

chollida1 wrote: post #15

Can any other runners comment on the new airpods for durability. I've killed 3 pairs due to sweat from running seemingly shorting them out and then they never seem to recover. the sound is great but I can't really tell much a difference between them and the $50 pair I tend to buy from amazon. That could be due to my 40 year old ears though. They do connect really well and allow me to connect to both my phone and lapt…

I have not had this problem despite the fact that I believe I sweat a lot especially during peak summer running. I also happen to use ear-hooks to help my airpods stay in place otherwise they would fall out. Its kind of like ... uh... a condom for the airpod. I wonder if that has provided some protection.

Re: AirPods Pro Service Program for Sound Issues

#27

Post by low_key »

weberer wrote: post #5
andsoitis wrote: post #2

My experience of the Service Program has been very poor. One of my AirPods Pro has an annoying tick. It's like a metronome (regular) and orthogonal to the music I'm listening to. I've taken it to the Apple Store, but instead of the service rep putting it in their ear to confirm the issue, they use some machine that checks and, in my case, "computer says no!" to my complaint. https://www.youtube.com/watch?v=0n_Ty_72Qd…

Does the machine touch the silicone? That would still be pretty unhygenic.

No, they ask you to remove the silicon before giving them they airpods

Re: AirPods Pro Service Program for Sound Issues

#28

Post by matt-attack »

chollida1 wrote: post #15

Can any other runners comment on the new airpods for durability. I've killed 3 pairs due to sweat from running seemingly shorting them out and then they never seem to recover. the sound is great but I can't really tell much a difference between them and the $50 pair I tend to buy from amazon. That could be due to my 40 year old ears though. They do connect really well and allow me to connect to both my phone and lapt…

I've put my first-get AirPods pros through the washing machine. I've been successfully using them for years now. Still work great. I concluded that their waterproof rating was, practically speaking, far above whatever they stated.

Re: AirPods Pro Service Program for Sound Issues

#29

Post by low_key »

andsoitis wrote: post #2

My experience of the Service Program has been very poor. One of my AirPods Pro has an annoying tick. It's like a metronome (regular) and orthogonal to the music I'm listening to. I've taken it to the Apple Store, but instead of the service rep putting it in their ear to confirm the issue, they use some machine that checks and, in my case, "computer says no!" to my complaint. https://www.youtube.com/watch?v=0n_Ty_72Qd…

Mine too. I took a pair in that had symptoms exactly as described in the service program description. Both the left and right earbud failed in their test machine, but Apple said my Airpods did not qualify because they were not part of the program (manufactured a few months after the end date).

I suspect the issues weren't actually resolved by the date they claim.

Also, more annoyingly, they offered replacement refurbished left and right pods for $89 each. I can go to Costco and buy a new pair with a new charging case for only $2 more.

Moral of the story: Airpods are unreliable, if you buy them then also buy the extended warranty from Apple.

Re: AirPods Pro Service Program for Sound Issues

#30

Post by _fzslm »

yabqk wrote: post #4

I’ve had my AirPods Pro for two years now and I’ve had to have both (left and right) replaced twice because of this. Unfortunately they are now out of warranty. I hope 2nd gen doesn’t suffer from something like this.

i bet the rolling out of this program so close to the 2nd gen release is a subtle acknowledgment from apple that this issue is endemic to the 1st gen, and it's fixed now.
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