AirPods Pro Service Program for Sound Issues • Hacker News Board

Re: AirPods Pro Service Program for Sound Issues

#11

Post by paultopia » Fri, Sep 09, 2022, 12:03 PM UTC

the most annoying thing about the airpods pro for me is that a good percentage of the time (maybe 15%, give or take), only one of the actual airpods will connect when I stick them in my ears. I got a buzzing a few months ago and swapped them out under the service program, hoping it would also fix the only-one-airpod-connecting issue, but, well, it didn't. (A large percentage of the time I realize that this is because something went wrong on the case side and the one that won't connect never got charged even though the other one did.)

Despite that, I'm still upgrading to round 2 this morning. Hoping the new version of the chip plus the new case makes this connection/charging issue go away. Sigh. Apple does manage to always get my money, doesn't it. Though, I guess, to be fair, apart from those issues my first gen's have served me well for like 3 years and they're the only headphones I actually use 90% of the time. (Also, even more noise cancelling on the already good noise cancelling sounds good...maybe these can become my long-plane-trip headphones and let me retire the big sonys.)

Re: AirPods Pro Service Program for Sound Issues

#12

Post by cleemens » Fri, Sep 09, 2022, 12:07 PM UTC

yabqk wrote: post #4

I’ve had my AirPods Pro for two years now and I’ve had to have both (left and right) replaced twice because of this. Unfortunately they are now out of warranty. I hope 2nd gen doesn’t suffer from something like this.

I have done this succesfully as well, even in another country than which I bought them in initialy. Nearly 2 years out of warranty at the time of replacement, replacement itself was not a problem.

Re: AirPods Pro Service Program for Sound Issues

#13

Post by FabHK » Fri, Sep 09, 2022, 12:09 PM UTC

paultopia wrote: post #11

the most annoying thing about the airpods pro for me is that a good percentage of the time (maybe 15%, give or take), only one of the actual airpods will connect when I stick them in my ears. I got a buzzing a few months ago and swapped them out under the service program, hoping it would also fix the only-one-airpod-connecting issue, but, well, it didn't. (A large percentage of the time I realize that this is because…

Indeed. Both of my original AirPods Pro developed the buzzing/crackling issue, had them both exchanged under the program, and now one of them is creaking again.

Also found the 1st gen noise cancellation not quite as good as with Bose (in ear as well as over ear).

And now I'm here pressing reload in the browser so I can buy the 2nd gen...

Re: AirPods Pro Service Program for Sound Issues

#14

Post by paultopia » Fri, Sep 09, 2022, 12:09 PM UTC

paultopia wrote: post #11

the most annoying thing about the airpods pro for me is that a good percentage of the time (maybe 15%, give or take), only one of the actual airpods will connect when I stick them in my ears. I got a buzzing a few months ago and swapped them out under the service program, hoping it would also fix the only-one-airpod-connecting issue, but, well, it didn't. (A large percentage of the time I realize that this is because…

(LOL, also, you can have them put a memoji on the case.)

Re: AirPods Pro Service Program for Sound Issues

#15

Post by chollida1 » Fri, Sep 09, 2022, 12:10 PM UTC

Can any other runners comment on the new airpods for durability.

I've killed 3 pairs due to sweat from running seemingly shorting them out and then they never seem to recover.

the sound is great but I can't really tell much a difference between them and the $50 pair I tend to buy from amazon. That could be due to my 40 year old ears though.

They do connect really well and allow me to connect to both my phone and laptop which I love but durability seems to be a big problem for them.

Re: AirPods Pro Service Program for Sound Issues

#16

Post by steve_adams_86 » Fri, Sep 09, 2022, 12:14 PM UTC

I had my air pods pro replaced under warranty about 2 weeks before my warranty expired. I was so relieved.

It has been two months and the new ones are already experiencing major issues. One doesn’t charge sometimes, even if the case seems to indicate that it’s connected. I thought it was the case, but the same thing happens in another case. The weird shifting noise cancellation the first ones did where both ears cancel noise differently has started happening. The pop, pop, pop, squelch as I walk has started happening.

I was sure I was breaking them somehow until I found out this experience is not that uncommon.

It’s such a shame because when they work well, they really are game changers. I’m hesitant to upgrade, though. These were expensive and only lasted two years (with replacements). Apart from the money, I also find the waste upsetting. I was optimistic to get more liken 5 years out of them.

Re: AirPods Pro Service Program for Sound Issues

#17

Post by varjag » Fri, Sep 09, 2022, 12:15 PM UTC

criddell wrote: post #8

My AirPods Pro are great except the left one drains it's battery about twice as fast as the right one. Has anybody here experienced something similar? Will Apple do anything about it?

Probably it wouldn't. It could well have sustained an unfortunate fall, left in the sun to overheat etc. Batteries are somewhat delicate and there's often no way to tell the cause.

Re: AirPods Pro Service Program for Sound Issues

#18

Post by TurboHaskal » Fri, Sep 09, 2022, 12:16 PM UTC

chollida1 wrote: post #15

Can any other runners comment on the new airpods for durability. I've killed 3 pairs due to sweat from running seemingly shorting them out and then they never seem to recover. the sound is great but I can't really tell much a difference between them and the $50 pair I tend to buy from amazon. That could be due to my 40 year old ears though. They do connect really well and allow me to connect to both my phone and lapt…

Well that's because they literally sound like $50 ones.

When it comes to sweat I believe balanced armature drivers tend to last much longer than dynamic drivers.

Re: AirPods Pro Service Program for Sound Issues

#19

Post by nsbk » Fri, Sep 09, 2022, 12:18 PM UTC

quenix wrote: post #6

yabqk wrote: post #4

I’ve had my AirPods Pro for two years now and I’ve had to have both (left and right) replaced twice because of this. Unfortunately they are now out of warranty. I hope 2nd gen doesn’t suffer from something like this.

I believe this repair can be done out-of-warranty for free.

This is in line with my experience, I got both AirPods Pro replaced out of warranty a couple weeks ago, even if only one of them was presenting issues. Apparently, the machine they use to check said both were affected.

I got them replaced in Spain while the original purchase took place in Germany.

Re: AirPods Pro Service Program for Sound Issues

#20

Post by paultopia » Fri, Sep 09, 2022, 12:19 PM UTC

FabHK wrote: post #13

paultopia wrote: post #11

the most annoying thing about the airpods pro for me is that a good percentage of the time (maybe 15%, give or take), only one of the actual airpods will connect when I stick them in my ears. I got a buzzing a few months ago and swapped them out under the service program, hoping it would also fix the only-one-airpod-connecting issue, but, well, it didn't. (A large percentage of the time I realize that this is because…

Indeed. Both of my original AirPods Pro developed the buzzing/crackling issue, had them both exchanged under the program, and now one of them is creaking again. Also found the 1st gen noise cancellation not quite as good as with Bose (in ear as well as over ear). And now I'm here pressing reload in the browser so I can buy the 2nd gen...

Hah, glad I'm not alone in this. Proud of myself for not immediately buying the new ginormous watch tho