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AirPods Pro Service Program for Sound Issues

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Re: AirPods Pro Service Program for Sound Issues

#2

Post by andsoitis »

My experience of the Service Program has been very poor.

One of my AirPods Pro has an annoying tick. It's like a metronome (regular) and orthogonal to the music I'm listening to.

I've taken it to the Apple Store, but instead of the service rep putting it in their ear to confirm the issue, they use some machine that checks and, in my case, "computer says no!" to my complaint. https://www.youtube.com/watch?v=0n_Ty_72Qds

The rubber around the ear insert is changeable, so it wouldn't be unhygienic for them to listen directly.

Their refusal at an exchange has caused me to eschew trusting them for the new AirPods, and instead I've moved on to another brand.

Re: AirPods Pro Service Program for Sound Issues

#3

Post by dagmx »

andsoitis wrote: post #2

My experience of the Service Program has been very poor. One of my AirPods Pro has an annoying tick. It's like a metronome (regular) and orthogonal to the music I'm listening to. I've taken it to the Apple Store, but instead of the service rep putting it in their ear to confirm the issue, they use some machine that checks and, in my case, "computer says no!" to my complaint. https://www.youtube.com/watch?v=0n_Ty_72Qd…

For what it’s worth, with AirPods you can just contact their online support and they’re much quicker to send you a replacement after verifying just a few basics

Re: AirPods Pro Service Program for Sound Issues

#5

Post by weberer »

andsoitis wrote: post #2

My experience of the Service Program has been very poor. One of my AirPods Pro has an annoying tick. It's like a metronome (regular) and orthogonal to the music I'm listening to. I've taken it to the Apple Store, but instead of the service rep putting it in their ear to confirm the issue, they use some machine that checks and, in my case, "computer says no!" to my complaint. https://www.youtube.com/watch?v=0n_Ty_72Qd…

Does the machine touch the silicone? That would still be pretty unhygenic.

Re: AirPods Pro Service Program for Sound Issues

#6

Post by quenix »

yabqk wrote: post #4

I’ve had my AirPods Pro for two years now and I’ve had to have both (left and right) replaced twice because of this. Unfortunately they are now out of warranty. I hope 2nd gen doesn’t suffer from something like this.

I believe this repair can be done out-of-warranty for free.

Re: AirPods Pro Service Program for Sound Issues

#7

Post by andsoitis »

weberer wrote: post #5
andsoitis wrote: post #2

My experience of the Service Program has been very poor. One of my AirPods Pro has an annoying tick. It's like a metronome (regular) and orthogonal to the music I'm listening to. I've taken it to the Apple Store, but instead of the service rep putting it in their ear to confirm the issue, they use some machine that checks and, in my case, "computer says no!" to my complaint. https://www.youtube.com/watch?v=0n_Ty_72Qd…

Does the machine touch the silicone? That would still be pretty unhygenic.

I don't know because they take the headphones to a room in the back for the test.

Re: AirPods Pro Service Program for Sound Issues

#9

Post by rrdharan »

quenix wrote: post #6
yabqk wrote: post #4

I’ve had my AirPods Pro for two years now and I’ve had to have both (left and right) replaced twice because of this. Unfortunately they are now out of warranty. I hope 2nd gen doesn’t suffer from something like this.

I believe this repair can be done out-of-warranty for free.

Yep, mine were totally out of warranty, I noticed some clicking mostly only when running, and they replaced them in-store for free.

I was worried they would blame my third-party tips (https://www.complyfoam.com/collections/comply-foam-tips-comp...) but as mentioned by the other poster, they remove the tips before testing.

Re: AirPods Pro Service Program for Sound Issues

#10

Post by gog »

yabqk wrote: post #4

I’ve had my AirPods Pro for two years now and I’ve had to have both (left and right) replaced twice because of this. Unfortunately they are now out of warranty. I hope 2nd gen doesn’t suffer from something like this.

You can still replace them, even if they are out of warranty.
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