Live data from Hacker News

Tell HN: Otter.ai bot recording meetings without consent

news.ycombinator.com

131–140 of 191 posts

Re: Tell HN: Otter.ai bot recording meetings without consent

#131

Earlier quoted context omitted.

> If you install recording software, you're liable for what it records not if it's recording without your consent > Seriously, this thread is "I installed recording software and it worked on things I didn't think it would. a poor attempt to reframe the thread, which is actually about a company monitoring confidential meetings without consent if affirmative consent is such a non-issue here, why couldn't the company ge…

TBH, the pro-business blatantly illegal hot takes here on HN are expected. Because some company figured out a 'hack' to make more money, somehow turns from illegal to "legal". And so many users here will defend that. In this case, it's violating interstate wiretapping laws and state-based 2 party consent laws. But.. they just squint hard and go "Hey we can violate the law and make MORE money". Uber is exactly that. S…

Change by definition requires breaking established rules and is how societies grow. Normal part of the process.

Re: Tell HN: Otter.ai bot recording meetings without consent

#132

> Are there other, more privacy oriented transcription services anyone can recommend? Yes. Try https://aliceapp.ai , the iOS app's in the AppStore: https://aliceapp.ai/app . I created this specifically to be as privacy conscious as possible. There's a small, but strong team of engineers behind this and I'm the primary investor. It's not perfect, but works pretty well, with many relying on it everyday. From the FAQs:…

Can you say anything about the technology? It appears that this app DOES NOT work fully offline? That would imply that it sends all audio recordings to someone's data center...

Who are you sending the audio to?

Which legal jurisdiction are they in?

Re: Tell HN: Otter.ai bot recording meetings without consent

#133
post #23

The big names provide recording and transcription now - Zoom has it, Teams has it (Teams apparently does it realtime and live and it's not bad, great for the deaf!). I suppose those are part of paid plans, and they trigger the "your shit is being recorded, dude." warnings.

Zoom's live and post-meeting transcription happens to be done using licensed Otter.ai code.

Re: Tell HN: Otter.ai bot recording meetings without consent

#135

> Are there other, more privacy oriented transcription services anyone can recommend? Yes. Try https://aliceapp.ai , the iOS app's in the AppStore: https://aliceapp.ai/app . I created this specifically to be as privacy conscious as possible. There's a small, but strong team of engineers behind this and I'm the primary investor. It's not perfect, but works pretty well, with many relying on it everyday. From the FAQs:…

[deleted]

Re: Tell HN: Otter.ai bot recording meetings without consent

#136
I rely on Otter pretty heavily these days. 100% agree that recording and sending the transcript to meeting attendees without their knowledge is a really bad move from several angles.

I work sales calls set up with Calendly and Otter joins them all. These are very technical so normally it's fantastic - EXCEPT if we start talking early or the prospect doesn't follow the invite and never joins the call, then they would get a transcript of my team's chatter. I learned to not allow Otter to join the call until everyone is in attendance

Whats more frustrating is that you can't disable this auto-email "feature" unless you are on a business plan of some sort. But I have a paid plan through the iPhone app and apparently can't convert it to a business plan associated with my company. So no good way to disable it

I get the network effect of referral business but sharing private conversations without consent is not the way to achieve it.

Re: Tell HN: Otter.ai bot recording meetings without consent

#137
post #28

Depending on where you live, that might violate wiretapping laws. Most of North America requires at least one party consent.

It could also not count as wiretapping, since it's about transcription, not about audio recordings. If the transcription service's presence in the call isn't hidden from other participants, is it still wiretapping?

I'll be damned, that appears to be a huge bloody loophole.

https://www.legaltranscriptionservice.com/wire-tap-transcrip...

Re: Tell HN: Otter.ai bot recording meetings without consent

#138

Earlier quoted context omitted.

If the software is transcribing and sending emails without the user's awareness, much less permission... then the responsibility must rest with the software. Software isn't responsible for my deliberate decisions, but it is responsible for anything it does without consulting me.

That isn't going to fly is it? I didn't know this software did this when configured in this way isn't really something that moves the liability.

He specifically _didn't_ configure it in that way.

Re: Tell HN: Otter.ai bot recording meetings without consent

#139

Earlier quoted context omitted.

Thank you. It is up to us to do something about making our software more privacy conscious. And management/leaders/founders have to put up the money to support it. This project is also an experiment to see if its possible to build a "successful" app without user behavior tracking, without endless AB testing.. and so far it seems totally possible.

I forgot to add that while I'm not an iPhone user (so can't test if it does this already) but if you can set it up to record phone calls it would be an absolute godsend for journalistic purposes.

Would love to add phone call recording, with proper user permissions. Unable to do so with current iOS APIs though. Open to ideas here.

Do have desktop recording on the website to capture audio if the call is on speaker. Some users use that.

Adding another number to the call seems inelegant.

Post reply on HN