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Amazon Puts Your $1000 Kindle Library 'On Hold,' Apologizes, Shrugs

consumerist.com

41–50 of 106 posts

Re: Amazon Puts Your $1000 Kindle Library 'On Hold,' Apologizes, Shrugs

#41
post #23

Is it safe to assume that eBooks will eventually go through a similar lifecycle as mp3s? Where, at first, publishers force DRM on items sold, but eventually give in because of customer complaints and demands regarding stuff like what happened in this article?

That is possible and also my hope.

Unfortunately, I think there are a number of differences that will make that harder with ebooks than regular books. Most significantly, people consume the media different. Excluding a few reference books and the Bible, I tend to read a book once and then I am done with it, and I think most people are like that. Even people who reread books only do it a few times with some spacing in between. With music, I keep adding to my collection, but I still have songs I found years ago in my MP3 player. I want to listen many times, so I have a big push to preserve every song for a long time and to be able to take them with me across multiple generations of devices. The push to have full control, while present, is much weaker for the average consumer.

Another lessor factor is that music was in an unprotected format (CDs) that could be easily made digital long before DRM existed for music. With books, the truly unprotected dead-tree form is difficult to digitize, so they have a different history in terms of consumer expectations.

Re: Amazon Puts Your $1000 Kindle Library 'On Hold,' Apologizes, Shrugs

#42

This is how you "get things done" - complain online to get the most PR you can, the company finally listens, and will fix it within 24 hours. It's too bad it has to come to that.

Except you need to do it before charging back the past 6 months of purchases from the store. I doubt even going up a few levels of management can get that account unlocked after that. Even very big retailers have to treat chargebacks as an attack on their very ability to do business, since riding the 1% limit can be so hard. He's proven he's not a customer they can take money from, no matter the facts of the situatio…

Honestly, they should have contacted him before removing his ability to access his content. I view the chargebacks as no more severe than what they did. They removed access to the books, he removed access to the money.

They said they'd contact him in 24 hours, they didn't.

Re: Amazon Puts Your $1000 Kindle Library 'On Hold,' Apologizes, Shrugs

#43
post #2

Paging all e-book sellers, this is a chance to get great publicity for the one-time-only price of $1,000.

I do not believe that any other e-book seller has the selection that Amazon does. It would be terribly embarrassing if some seller tried to use this for PR and then realized that they do not have some of the titles.

Really? From a "rest of the world" point of view (I am speaking for France where Amazon is now officially selling kindles and kindle books, but it is also true for Germany), it is more the contrary: Amazon has the smallest selection of e-books compared to the other generalist e-book sellers.

Re: Amazon Puts Your $1000 Kindle Library 'On Hold,' Apologizes, Shrugs

#44

I don't want to be the "yeah, same thing happened to me!" guy, but I had an awful experience with E*trade, back when their stock went down I decided to move some of my money to Bank of america... That wire took about three years to complete, only a few months ago they freed up my $100k account, which was not getting interests from them or anything, they could never tell me what had happened, they said "something" wen…

3 years and for a fairly substancial sum of 100k? None of that sounds right. If it really took as long as you say, then a lawyer should have been called.

Re: Amazon Puts Your $1000 Kindle Library 'On Hold,' Apologizes, Shrugs

#45
post #18

You can backup the files from your kindle easily. I also hear it is pretty simple to strip the DRM. I don't see why this belongs on the front page. There are no real details here.

With some technical knowledge and violating federal law - you can get access to stuff you already own?

That's like saying your banks' ATM network going down isn't news because you can always get through the vault door with some C4 and take your money that way.

Re: Amazon Puts Your $1000 Kindle Library 'On Hold,' Apologizes, Shrugs

#46
post #33
post #4

Buying DRM-ed content is a contradiction in terms. Period. It should be made illegal for sellers to pretend this constitutes the purchase of the content itself. Call it a lease, call it a service, but stop scamming consumers.

If they called it Digital Permissions/Privileges Management, sales would suffer and we all know that's worse than the winds of Hell.

Digital restrictions management

Re: Amazon Puts Your $1000 Kindle Library 'On Hold,' Apologizes, Shrugs

#47
post #38

This, of course, is the difference between ownership and permission-to-use.

No ebook license (or any other "virtual" good) will ever have a license that confers 'ownership'. A license can be more flexible and allow free transfer, copying and backup; but I don't think the law allows for a concept of the ownership of trivially duplicable data.

I'm not a lawyer, but I really don't see a fundamental difference here - photocopiers have existed for a long time.

You can own a book. You just don't have the right to make copies of that book. Why can't you own an ebook?

Re: Amazon Puts Your $1000 Kindle Library 'On Hold,' Apologizes, Shrugs

#48
What happened to the books on his device? $1000 worth of books should easily fit on one Kindle, even if he can't login to his account - how did he get locked out of his content? Did Amazon remotely wipe out his purchases? Did he buy books on site and never synced them? Does he have access to them from some other app or device, but can't sync a new one? Is he using a device at all? Is he using Kindle for the Web? Or, can he still read all/some of his books?

Consumerist could really give us more details...

Re: Amazon Puts Your $1000 Kindle Library 'On Hold,' Apologizes, Shrugs

#49

This is how you "get things done" - complain online to get the most PR you can, the company finally listens, and will fix it within 24 hours. It's too bad it has to come to that.

Except you need to do it before charging back the past 6 months of purchases from the store. I doubt even going up a few levels of management can get that account unlocked after that. Even very big retailers have to treat chargebacks as an attack on their very ability to do business, since riding the 1% limit can be so hard. He's proven he's not a customer they can take money from, no matter the facts of the situatio…

Chargebacks are not a quick process (at least in my business). It would take well over 1-2 months before the chargeback was completed, and with the volume Amazon likely has to deal with I doubt they are tied to his account already?

Re: Amazon Puts Your $1000 Kindle Library 'On Hold,' Apologizes, Shrugs

#50
post #14

I just received a Barnes & Noble "Nook SimpleTouch" (the basic, e-ink screen one), and while I like it, this sort of thing has me very worried about using most of its (limited set of) features. That is, while the Nook has something like 1 gb of internal storage for books, about 75% is reserved for content you have to purchase through Barnes & Noble. That leaves about 230 mb for your own files. (The Nook does feature…

Anyone know if the Kobo has similar issues? I've totally written off the Kindle because of similar 3rd party content issues - anyone have first hand experience with the Nook or Kobo when used with ePub (mainly) and PDF (rarely) files?

So far my first generation Nook likes my side-loaded ePub files real well. I don't put PDFs on it. I also don't buy through B&N as I have an allergic reaction to DRM. :-)

I have 173Mb of files purchased and downloaded separately and side-loaded from PragProg, Manning, O'Reilly and SitePoint. (And a few classics from Gutenburg.)

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