Secretaries. The corporation of the mid-20th Century was run by an army of secretaries. They allowed for an important kind of flexibility. They've been replaced by software, which is more rigid, and which does harm because of its lack of flexibility. Software engineers tend to over-estimate the productivity gains that come from software, while underestimating how much we lose to the rigidness of software (which is of…
Glad that the worst that happened to your mom is that a nurse was confused about her food, rather than amputating the wrong leg or something (I wonder if faulty software has ever been the cause of this)
I wonder if the situation with hospital software will ever improve