There are other cloud providers out there that are be trusted. Rest assured that these events are not common.
Tell HN: Google Cloud suspended our production projects at 1am on Saturday
311–320 of 531 posts
Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#312Earlier quoted context omitted.
Never mess with Ad Words, that makes the Alphabet Beast angry every time. I've heard the exact same Ad Words story a few times now, someone used their CC or had at one point in the distant past used with Ad Words and the system flagged it. Everything gone with no warning, no explanation and no way to complain. Even getting to the front page of HN didn't work =)
We were lucky enough that getting to the front page of HN did work for us[1], but it's worth noting that it doesn't even have to be your card ! Simply having a card from an issuer (in our case a legit, YC-backed, US-based startup bank) that got flagged was enough to have our account suspended and appeals denied. [1] https://news.ycombinator.com/item?id=32237445
Sounds like credit cards are the wrong payment system for GCP. Do they support direct bank transactions? They definitely should, if they don't trust credit cards (which I can understand).
Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#313Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#314I don't use google ads now because of suspended account for the last 2 years. No luck to get the response about the issue from their support. I would say never use google products. They are not people oriented. They charge for the digital products without having reliable communication. if you want to grow it's definitely better to keep using the other services. I don't recommend anything else but have you heard any c…
My ad campaign was suspended every three months because I had an exclamation mark in it. After explaining it for the third time I gave up on it and started to build for the post-advertising world.
What does "build for the post-advertising world" entail? I'm extremely interested in alternatives to the Google Ads protection racket. I've been focusing on outstanding customer service/product to drive word of mouth and it seems to have a better ROI.
Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#315Earlier quoted context omitted.
It's like looking both ways when crossing the road despite the light telling you that you can go. Sure you have right of way and if a car hits you, it's their fault. But at the end of the day, you are the one getting hit by the car. Google is at fault for how they handled it, but the parents comment is still good advice for anyone reading this thread.
How are you supposed to trust a company who told you they wouldn't screw you because of their own error, then screwed you anyway? Having a relationship with them doesn't matter if they still can't be trusted to do business. The type of payment method you use is not a factor that plays into whether you can trust your vendor.
I don't think you can. My takeaway from this discussion is definitely that GCP is only suitable for toy projects, and not for serious production stuff that requires continuity.
Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#316I'll repeat it again and again and again, Google is not a trustworthy partner and scammed me a lot of money out of my adsense gains, only to slap me in the face by sending a 50 bucks voucher to my physical address to "buy ads". And it was all 15 years ago. Google are a bunch of thieves in my book and nobody should ever trust Google Cloud. Since then I worked in many big corporations and have had responsibilities and everytime I could weight against using Google cloud, I did. They must have lost millions because of me, all that because they kicked me out of adsense for bullshit reasons without the possibility of appeal. Google can go to hell.
Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#317Earlier quoted context omitted.
I actually had some payment troubles with Linode a few months back; I had cancelled one of my bank accounts and forgot the CC there was tied to Linode, and because credit cards are not very common where I live and it can take a bit to request one so I couldn't "just" pay. Oops! 100% a mistake on my part of course; I emailed Linode, explained the above, and they said "sure, is 3 weeks time enough to sort it out? I've…
Linode stopped my services because of 20$ outstanding balance that I ignored for two weeks (was on vacation). When I tried to update the payment method, the card wasn't accepted, and after a few tries I got an error message that I made too many attempts and wouldn't be allowed to change it for the next 24h. Fortunately they have customer support, and 5 minutes after emailing them they resumed my services again.
Exactly!
On GCP you're basically SOL
Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#318Earlier quoted context omitted.
What is this fud? Both AWS and Azure won't suspend your account for several months, even with charges failing. Especially not if you're communicating with them. It's incredibly easy to get a hold of human support in case of the other clouds.
My company isn't very big (we spend in the very low five-figures with Azure per month) and yet we were assigned an "Azure Success Manager" (or something close to that) who I have a standing monthly phone call with, and can reach out to at any time to oversee any issues that may come up. We actually did have a billing issue come up a while ago (it was Microsoft's fault) and although our account wasn't in any real dang…
That's because Microsoft understands and hires humans for customer support.....
Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#319I wonder what it would take to bring a culture change to Google so they can finally start having some empathy for customers and stop the casual cruelty. A new CEO?
Regulation, full stop. The reason Big tech makes so much profits is because they have no accountability and at their scale, social shaming doesn’t work.
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Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#320Earlier quoted context omitted.
I actually had some payment troubles with Linode a few months back; I had cancelled one of my bank accounts and forgot the CC there was tied to Linode, and because credit cards are not very common where I live and it can take a bit to request one so I couldn't "just" pay. Oops! 100% a mistake on my part of course; I emailed Linode, explained the above, and they said "sure, is 3 weeks time enough to sort it out? I've…
> If Linode can do it, then surely Google can. No, because Linode is using humans to interact with you. Google will not humans in those situation, their mantra is to automate everything so they can scale up with minimal human effort, even when it doesn't make sense to scale up that way.
I hope they can also automatically scale down when their customers flee to the competition.