Earlier quoted context omitted.
Right. Heavily-regulated industries like banking, auto and healthcare are known for being so much better at treating its customers like human beings...
In these industries the regulation is the only thing preventing them being unfathomably worse.
Tell HN: Google Cloud suspended our production projects at 1am on Saturday
121–130 of 531 posts
Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#122Also: If you're on AWS/GCP and only backup to S3/GCS, you're doing it wrong. All your backups to setup a new system (even if it takes time) need to be with a different provider.
If that’s how you feel then you should be applying that logic to any provider. Even if you rent rack space in a data center. Because unless you own everything through and through. This could happen anywhere.
Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#123Earlier quoted context omitted.
I'll buy that when the German auto makers get to pay properly for Dieselgate. Until then, EU regulation will be just a demonstration that money and power still talks just like in the US, the only difference is that Europeans are better at fooling themselves about their moral superiority.
I fully agree that automakers should be held responsible. However, I am feeling a bit of negative sentiment here. What does 'properly' mean? There has been court cases that have been decided against them. Sure there is always more. But this sounds a bit like whatabotism. Also there is a high probability of defeat devices in Citroen, Dacia, Fiat, Ford and Honda cars as well. It is however true that the EU create a hug…
Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#124Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#125Earlier quoted context omitted.
Regulation, full stop. The reason Big tech makes so much profits is because they have no accountability and at their scale, social shaming doesn’t work.
no accountability Can't they sue google? Surely this is a case here.
Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#126Seeing all these horror stories, I can't help but wonder when people are going to switch back to on prem, or at least some hybrid. It's pretty apparent we can't trust cloud providers...
Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#127Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#128Earlier quoted context omitted.
I'll buy that when the German auto makers get to pay properly for Dieselgate. Until then, EU regulation will be just a demonstration that money and power still talks just like in the US, the only difference is that Europeans are better at fooling themselves about their moral superiority.
I fully agree that automakers should be held responsible. However, I am feeling a bit of negative sentiment here. What does 'properly' mean? There has been court cases that have been decided against them. Sure there is always more. But this sounds a bit like whatabotism. Also there is a high probability of defeat devices in Citroen, Dacia, Fiat, Ford and Honda cars as well. It is however true that the EU create a hug…
Anything less than that and all you are getting is an incentive for the make a risk calculation between profit and losses of being caught.
> Also there is a high probability of defeat devices in Citroen, Dacia, Fiat, Ford and Honda cars as well.
Which would be a sign that the regulations are not really working and consumers are just getting fooled into believing that their beloved EU is oh-so-awesome.
Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#129The company I work for has forbidden the use of Google and their services (if possible) such as GCP etc. due to how they treat their customers. In particular, there never seems to be any human being that you can talk to and find out what you need to do to fix the issue. We do not want the same to occur to our production systems if there is an overflow from a Play Store ban to GCP etc. The business risk is too high wh…
This isn't really 100% true. It's just that Google uses third party contractors for the grunt work and they are working off a script. You can contact them but the comms with them is weird you won't get a direct response only canned responses as they are not allowed to talk to you directly. I'm pretty sure that these contractors are working out of India due to the times they would "respond" to the ticket.
I went through this recently with one of my apps because you can use the Google picker to load files. Very strange and stressful process I was this close to just deleting that feature due to the insane process.
Example was I had a spelling / grammar mistake on my landing page (minor) and they knocked back the application by sending me a premade email with all the rules that need followed which was full of spelling mistakes. Then once I corrected this they said I had a broken link (it was a link to instagram which didn't work and I took it off) again the email they sent to me was full of broken links. Very weird.
Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#130That way it's the bill-payers that notice and get in touch, not the poor tech on the out-of-hours rota.
Also, it only firewalled the customer's public IPs from the Internet - it didn't stop servers. That way when the account is settled there was often nothing for the techs to do.
Also it was only ever done after the bank reconciliation was marked as complete, just in case...
We relied on goodwill and recommendation of engineers for our growth, so were keen not to make their lives harder for someone else's bureaucratic (or cynical) mistake.