91–100 of 531 posts
This calls for a "me too" moment where everyone shares their Google is terrible and I'll never use them again. Here are a couple of my favorites from our company: https://medium.com/hackernoon/why-and-how-we-left-app-engine... https://dev.to/codenameone/google-play-kafkaesque-experience... There's this story from a couple of days ago which is shocking: https://news.ycombinator.com/item?id=32538805 Google is a terribl…
This calls for a "me too" moment where everyone shares their Google is terrible and I'll never use them again. Here are a couple of my favorites from our company: https://medium.com/hackernoon/why-and-how-we-left-app-engine... https://dev.to/codenameone/google-play-kafkaesque-experience... There's this story from a couple of days ago which is shocking: https://news.ycombinator.com/item?id=32538805 Google is a terribl…
I know I'm going to come off as a Google apologist, however, I'm leaning towards there being more to the story than what you are saying. The previous month's billing didn't 'went through' and you are unable to zero in on whether this is a Google issue or a you issue. I get that it is easier to complain on the internet and often cathartic do so as a coping mechanism. Having an account suspended because of a billing is…
I'm sorry but :
>Despite reassurances "your account will not be suspended" while communicating with billing support, all the projects were suspended at 1am on Saturday.
If he contacted someone at customer support, after making sure the mistake was corrected (on whatever side it was) and they assure him that the account will not be suspended - what the fuck is he supposed to do about it beyond that ?
Imagine having your business/job fucked up over an incompetent customer support system.
I don't use google ads now because of suspended account for the last 2 years. No luck to get the response about the issue from their support. I would say never use google products. They are not people oriented. They charge for the digital products without having reliable communication. if you want to grow it's definitely better to keep using the other services. I don't recommend anything else but have you heard any c…
The law should come hard on this sort of shenanigans, but hitting on Big Tech has already become a political issue in the US, Europe is, in the end, too afraid to do it (bar some relatively minor extra taxes that Big Tech is all to happy to pay as long as it's not made legally liable in other ways), and here we are, with crazy stories like this one (one of many).
I know I'm going to come off as a Google apologist, however, I'm leaning towards there being more to the story than what you are saying. The previous month's billing didn't 'went through' and you are unable to zero in on whether this is a Google issue or a you issue. I get that it is easier to complain on the internet and often cathartic do so as a coping mechanism. Having an account suspended because of a billing is…
So it must have been automation. And there is a very good chance that automation simply hadn't been blocked by the support agent which had been giving reassurances.
I wonder what it would take to bring a culture change to Google so they can finally start having some empathy for customers and stop the casual cruelty. A new CEO?
IF you can get ahold of someone... and IF they comprehend your issue... and IF they know how to solve it... and IF they can communicate with other departments involved... and IF they remember to respond to you... and IF their internal documentation is up to date... then you MIGHT stand a chance of getting your problem solved.
It's at the point where you will get better support for Google's own services from companies that resell them, because they have on-call internal contacts at Google and actually care about their customers.
Also: If you're on AWS/GCP and only backup to S3/GCS, you're doing it wrong. All your backups to setup a new system (even if it takes time) need to be with a different provider.
Most backup systems can't do efficient incremental diffs either - so you end up sending your companies entire database every 12/24 hours, burning through a lot of bandwidth.
Earlier quoted context omitted.
Right. Heavily-regulated industries like banking, auto and healthcare are known for being so much better at treating its customers like human beings...
Unregulated banking tend to have a bit more ponzi schemes, pump and dump, and money laundering than regulated banking. Unregulated auto tend to have a bit more lemon markets than regulated auto. Unregulated healthcare tend to have a bit more snake oil, blood letting and cocaine than regulated healthcare. Unregulated food sector tend to have a bit more Listeria and Salmonella then regulated food sector. No regulation…