never use google cloud systems for production is a strong statement based on one random incident. CGP customer since launch 2008 (when it was App Engine) and spend around $3k/m on it (Also using AWS and Heroku). Never had a single issue but CS responses vary a lot depending on how you funnel requests.
Tell HN: Google Cloud suspended our production projects at 1am on Saturday
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Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#22I understand the cost and complexity of doing so but I think that production loads should be engineered across two or more service providers. That way any incident on a given provider is recoverable without that providers cooperation and you can mitigate against Oracle style lock-in.
I somewhat agree in principle. At the same time, the (implied) promise of the big providers like AWS and GCP is to provide everything needed for a reliable service while saving the time for setting it all up yourself. If you need multiple platform providers with fallback logic etc., it is hard to see a scenario in which setting up your own infrastructure would not be more effective.
Perhaps the latter is the more practical solution indeed, though.
Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#23Sorry, not really sorry. It has been well documented that any of the big tech companies will thankfully flush you and all you've build down the drain whenever they feel like that. You'll also probably never be able to talk to someone (high enough up the ladder) to figure things out. Nevertheless lots of people are building their tech and their lives based on the services provided by these companies, when a maliciousl…
Do we see much of this for AWS? Asking for a friend...
AWS will email you for months and months about billing issues before they terminate anything
Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#24Hell is other people. Cloud is other people’s computers.
Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#25Sorry, not really sorry. It has been well documented that any of the big tech companies will thankfully flush you and all you've build down the drain whenever they feel like that. You'll also probably never be able to talk to someone (high enough up the ladder) to figure things out. Nevertheless lots of people are building their tech and their lives based on the services provided by these companies, when a maliciousl…
Do we see much of this for AWS? Asking for a friend...
With AWS the problems I heard was your bill getting really really high unexpectedly.
Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#26It sucks that they gave you conflicting information that resulted in this but I wouldn't trust having my cloud infrastructure payments be handled using a single credit card. If you have a spend of over $2500/mo you can apply for invoiced billing directly from Google or if you have less than that you can contact a GCP reseller partner to get invoiced by them. Some GCP reseller partners also have a close relationship w…
Isn't this type of service supposed to be automated? Why is having a secure service about who you know?
Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#27Out of curiosity, what level of support did you have? I'm referring to these https://cloud.google.com/support What I hear is that unless you have at least standard support, they treat you like garbage.
Thanks for this. I was checking the billing page recently and was surprised by the 2-3k cost for the support plan. Now I see it’s a % of the monthly spend
Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#28Does business interruption insurance cover Google, or is that under the "acts of God" exception?
Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#29Also: If you're on AWS/GCP and only backup to S3/GCS, you're doing it wrong. All your backups to setup a new system (even if it takes time) need to be with a different provider.
Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#30It sucks that they gave you conflicting information that resulted in this but I wouldn't trust having my cloud infrastructure payments be handled using a single credit card. If you have a spend of over $2500/mo you can apply for invoiced billing directly from Google or if you have less than that you can contact a GCP reseller partner to get invoiced by them. Some GCP reseller partners also have a close relationship w…
$2500 is honestly not that much. Google cloud dropped the ball on this and shouldn’t need to be handled with special relationships
All of the relationships I have with suppliers are handled by an account manager at the supplier who I can call to get things sorted out. This is normal.
Why should a business relationship with Google (or any other cloud service) be any different? I don't use GCP but if I was going to start, I would ensure that I have a person to call or its a non-starter.