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Tell HN: Google Cloud suspended our production projects at 1am on Saturday

news.ycombinator.com

11–20 of 531 posts

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#11
post #4

Sorry, not really sorry. It has been well documented that any of the big tech companies will thankfully flush you and all you've build down the drain whenever they feel like that. You'll also probably never be able to talk to someone (high enough up the ladder) to figure things out. Nevertheless lots of people are building their tech and their lives based on the services provided by these companies, when a maliciousl…

Do we see much of this for AWS? Asking for a friend...

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#12
It sucks that they gave you conflicting information that resulted in this but I wouldn't trust having my cloud infrastructure payments be handled using a single credit card.

If you have a spend of over $2500/mo you can apply for invoiced billing directly from Google or if you have less than that you can contact a GCP reseller partner to get invoiced by them.

Some GCP reseller partners also have a close relationship with Google and the contacts that come with that relationship.

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#13
post #4

Sorry, not really sorry. It has been well documented that any of the big tech companies will thankfully flush you and all you've build down the drain whenever they feel like that. You'll also probably never be able to talk to someone (high enough up the ladder) to figure things out. Nevertheless lots of people are building their tech and their lives based on the services provided by these companies, when a maliciousl…

[deleted]

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#14
post #6

I wonder what it would take to bring a culture change to Google so they can finally start having some empathy for customers and stop the casual cruelty. A new CEO?

It’s probably too big for one strong personality to get it back to the Don’t Be Evil days. Regulation, litigation, or split it into pieces.

IMO we really need regulation on how support is done by big tech. It should be really hard for them to close accounts like this.

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#15
post #9

Out of curiosity, what level of support did you have? I'm referring to these https://cloud.google.com/support What I hear is that unless you have at least standard support, they treat you like garbage.

The only entities Google doesn't treat like garbage are advertisers. All others are part of the product

Haha, I am an advertiser on Google and trust me, getting hold of someone is like doing a summoning ritual.

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#16
post #6

I wonder what it would take to bring a culture change to Google so they can finally start having some empathy for customers and stop the casual cruelty. A new CEO?

Regulation, full stop. The reason Big tech makes so much profits is because they have no accountability and at their scale, social shaming doesn’t work.

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#17
I understand the cost and complexity of doing so but I think that production loads should be engineered across two or more service providers. That way any incident on a given provider is recoverable without that providers cooperation and you can mitigate against Oracle style lock-in.

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#18
post #12

It sucks that they gave you conflicting information that resulted in this but I wouldn't trust having my cloud infrastructure payments be handled using a single credit card. If you have a spend of over $2500/mo you can apply for invoiced billing directly from Google or if you have less than that you can contact a GCP reseller partner to get invoiced by them. Some GCP reseller partners also have a close relationship w…

$2500 is honestly not that much. Google cloud dropped the ball on this and shouldn’t need to be handled with special relationships

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#19
The same is true of DigitalOcean, fwiw. Shutting down machines used in production with no notice, outside working hours. I don’t know why these companies don’t care - they’re massively shooting themselves in their feet. Incidents like this turn customers off for life.

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#20
post #16
post #6

I wonder what it would take to bring a culture change to Google so they can finally start having some empathy for customers and stop the casual cruelty. A new CEO?

Regulation, full stop. The reason Big tech makes so much profits is because they have no accountability and at their scale, social shaming doesn’t work.

Right. Heavily-regulated industries like banking, auto and healthcare are known for being so much better at treating its customers like human beings...
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